Centos下安装工单系统OTRS3.3.5
Centos下安装票单系统OTRS3.3.5
我们先来说下OTRS的简介：OTRS的名字是由Open-source Ticket Request System首字母缩略字而来，是一个开源的缺陷跟踪管理系统软件。OTRS将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列，服务级别，服务人员通过OTRS系统来跟踪和回复客户，相对传统的处理流程来而言，OTRS提供了一个部门或团队的协调环境，以更有效率的方式处理，查询和跟踪。
OTRS是Lisog德国开源非盈利性发展协会创始成中之一。在2010 年被评选为infoworld年度十佳开源网络软件。
今天呢我在centos6.3上面搭建了一下OTRS，可能有人会问怎么好端端的你会突然搭建这个票单系统呢，呵呵其实呢我们公司就是使用的OTRS，一直没有时间来研究它今天我们一起研究和探讨下。今后我会继续发表关于OTRS的相关博文的，请大家继续关注。
下面呢我给大家介绍下环境：
1.CentOS-6.3-x86_64-bin-DVD1.iso
2.mysql-server-5.1.73-3.el6_5.x86_64
3.httpd-2.2.15-29.el6.centos.x86_64
4.otrs-3.3.5-02.noarch.rpm
OTRS的软件包地址：http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-3.3.5-02.noarch.rpm
以上呢是我的环境以及相关软件包，下面呢我们来进行安装：
1.安装mysql
[root@localhost ~]# yum -y install mysql-server
[root@localhost ~]# /etc/init.d/mysqld start
[root@localhost ~]# mysqladmin -u root password 123 >>为root设置mysql密码
[root@localhost ~]# mysql -u root -p
Enter password: >>输入刚才的设置的密码
mysql> create user 'otrs'@'localhost' identified by 'otrs'; >>创建数据库用户otrs
mysql> grant all on otrs.* to 'otrs'@'localhost'; >>授权otrs用户
mysql>flush privileges; >>最后刷新下数据库
更改数据库开机自启动
[root@localhost ~]#chkconfig –level 235 mysql on
2.安装apache
[root@localhost ~]#yum -y install httpd
[root@localhost ~]#service httpd start
更改httpd开机自启动
[root@localhost~]#chkconfig --level 235 httpd on
3.Perl环境安装
[root@localhost~]#yum install perl*
我这里怕有些包没装上所以就全部安装了，300多个包（由于我是新装的系统可能包有点多）
4.OTRS安装
[root@localhost ~]# rpm -ivh otrs-3.3.5-02.noarch.rpm
error: Failed dependencies:
procmail is needed by otrs-3.2.3-01.noarch
在这里时报错了，还是少装了个包。
[root@localhost ~]# yum -y install procmail
安装完这个之后再安装下otrs
[root@localhost ~]# rpm -ivh otrs-3.3.5-02.noarch.rpm
ok了，安装OTRS，成功。
5.查看OTRS支持环境安装，看看我们还缺少什么必备条件
[root@localhost ~]# perl /opt/otrs/bin/otrs.CheckModules.pl
o Crypt::Eksblowfish::Bcrypt.......Not installed! (optional - For strong password hashing.)
o Crypt::SSLeay....................ok (v0.57)
o Date::Format.....................ok (v2.22)
o DBI..............................ok (v1.609)
o DBD::mysql.......................ok (v4.013)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.15.1)
o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
o GD...............................ok (v2.44)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Socket::SSL..................ok (v1.31)
o JSON::XS.........................Not installed! (optional - Recommended for faster AJAX/JavaScript handling.)
o List::Util::XS...................ok (v1.21)
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................Not installed! (optional - Required for IMAP TLS connections.)
o IO::Socket::SSL................ok (v1.31)
o ModPerl::Util....................ok (v2.000004)
o Net::DNS.........................ok (v0.65)
o Net::LDAP........................ok (v0.40)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................Not installed! (optional - Required for PDF output.)
o Compress::Zlib.................ok (v2.021)
o Text::CSV_XS.....................Not installed! (optional - Recommended for faster CSV handling.)
o Time::HiRes......................ok (v1.9721)
o XML::Parser......................ok (v2.36)
o YAML::XS.........................Not installed! (required - Please install this module - )
其中DBD::ODBC和DBD::Oracle现在用不上，剩下的Encode::HanExtra，JSON::XS，Mail::IMAPClient，PDF::API2，Text::CSV_XS，YAML::XS，在cpan模式下安装即可。
进入cpan模式
[root@localhost ~]#cpan
cpan[1]>install Encode::HanExtra
/usr/bin/make test -- OK
Running make install
Prepending /root/.cpan/build/Encode-HanExtra-0.23-3Icncv/blib/arch /root/.cpan/build/Encode-HanExtra-0.23-3Icncv/blib/lib to PERL5LIB for 'install'
Files found in blib/arch: installing files in blib/lib into architecture dependent library tree
Installing /usr/local/lib64/perl5/auto/Encode/HanExtra/HanExtra.bs
Installing /usr/local/lib64/perl5/auto/Encode/HanExtra/HanExtra.so
Installing /usr/local/lib64/perl5/Encode/HanExtra.pm
Installing /usr/local/lib64/perl5/Encode/TW/Unisys/SOSI2.pm
Installing /usr/local/lib64/perl5/Encode/TW/Unisys/SOSI1.pm
Installing /usr/local/share/man/man3/Encode::HanExtra.3pm
Installing /usr/local/share/man/man3/Encode::TW::Unisys::SOSI1.3pm
Installing /usr/local/share/man/man3/Encode::TW::Unisys::SOSI2.3pm
Appending installation info to /usr/lib64/perl5/perllocal.pod
AUDREYT/Encode-HanExtra-0.23.tar.gz
/usr/bin/make install -- OK
过程中还有一大堆英文，看最后的OK就行了
cpan[2]>install JSON::XS
过程中会让确认一下，输入YES确认即可
cpan[3]>install Mail::IMAPClient
过程中会出现测试的确认环节，直接输入N跳过测试就行
Do you want to run the extended tests? (n/y) n
cpan[4]>install PDF::API2
等着OK就行了
cpan[5]>install Text::CSV_XS
等着OK就行了
cpan[6]>install YAML::XS
过程中会确认启动进程
---- Unsatisfied dependencies detected during ----
---- INGY/YAML-LibYAML-0.41.tar.gz ----
ExtUtils::MakeMaker [build_requires]
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes] yes
输入YES确认
M/MS/MSCHWERN/ExtUtils-MakeMaker-6.64.tar.gz is just needed temporarily during building or testing. Do you want to install it permanently? [yes]yes
输入YES确认
cpan[7]>install Crypt::Eksblowfish::Bcrypt
等着OK就行了
再次输入perl /opt/otrs/bin/otrs.CheckModules.pl 确认一下安装结果
[root@localhost ~]# perl /opt/otrs/bin/otrs.CheckModules.pl
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.57)
o Date::Format.....................ok (v2.22)
o DBI..............................ok (v1.609)
o DBD::mysql.......................ok (v4.013)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.15.1)
o Encode::HanExtra.................ok (v0.23)
o GD...............................ok (v2.44)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Socket::SSL..................ok (v1.31)
o JSON::XS.........................ok (v3.01)
o List::Util::XS...................ok (v1.21)
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................ok (v3.35)
o IO::Socket::SSL................ok (v1.31)
o ModPerl::Util....................ok (v2.000004)
o Net::DNS.........................ok (v0.65)
o Net::LDAP........................ok (v0.40)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................ok (v2.021)
o Compress::Zlib.................ok (v2.021)
o Text::CSV_XS.....................ok (v1.05)
o Time::HiRes......................ok (v1.9721)
o XML::Parser......................ok (v2.36)
o YAML::XS.........................ok (v0.41)
除了两个现在用不到的，都安装完成了
6.关闭selinux
修改/etc/selinux/config文件中设置SELINUX=disabled ，然后重启下
7.访问otrs安装页面
客户端浏览器输入http://本机IP/otrs/installer.pl
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原始发表：2014-03-28 ，如有侵权请联系 cloudcommunity@tencent.com 删除
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