去年，数字产品设计已成为关注的焦点，数字产品设计是建立无缺陷且按预期运行的服务（如网站和应用程序）的过程，这是特别重要的事情。随着越来越多的客户使用站点和应用程序与企业进行交互，如果出现故障或无法正常运行的情况，当店员可能会帮助您或客户时，您可能比过去更容易地在物理空间失去他们可能只是对另一种产品而分心和感兴趣。 如今，有一家初创公司可以构建用于数字产品设计的工具，它宣布进行了巨额融资，这表明该领域的紧迫性和兴趣。 Quantum Metric提供基于云的服务，既可以构建数字产品，然后实时对其进行测试和修复，以改善其工作性能，由该公司以持续数字产品设计的形式出售，该公司已经获得了2亿美元的资金B轮融资对该公司的估值超过10亿美元。 Quantum Metric的创始人兼首席执行官Mario Ciabarra表示，这对这家初创公司来说是意义重大的一轮融资，比2018年的估值增长了9.2倍。 对于该公司而言，这也是意义重大的一轮融资，在之前的融资中，到目前为止，仅来自三个指定投资者的总计5,000万美元：贝恩，机库51和Insight。 现在，B系列由Insight Partners牵头，尚无其他支持者。洞察力正在成为一家庞大而多产的公司支持者，这些公司致力于在我们当前，与社会保持距离和非常数字化的经济中建立更好的客户服务体验：就在今天早些时候，领导本轮融资的同一位合伙人，昆腾度量公司董事总经理Lonne Jaffe ，在Glia进行了7800万美元的融资，该平台可帮助客户服务代理商更轻松地完成工作。
原文：Digital product design — the process of building services like websites and apps that work without bugs and as you intend them to — has come into focus as an especially important thing to get right in the last year. With more customers using sites and apps to interact with a business, if something is broken or just isn’t working that well, you can lose them much more easily than in the past in physical spaces, when store assistants might help, or the customer might simply get distracted and interested by another product.
Today, one of the startups building tools to help with digital product design is announcing a huge round of funding, a sign of the urgency and interest in the space.
Quantum Metric, which provides a cloud-based service both to build digital products and then test and fix them in real time to improve how they work, sold by the company as Continuous Digital Product Design, has picked up $200 million in funding, a Series B round that values the company at more than $1 billion. This is a significant up round for the startup, with 9.2-fold increase compared to its valuation in 2018, according to Mario Ciabarra, the founder and CEO of Quantum Metric .
This is a significant round for the company also in the context of its previous fundraising, which up to now totaled $50 million from just three named investors: Bain, Hangar 51 and Insight.
Now, the Series B is being led by Insight Partners with other backers undisclosed. Insight is shaping up to be a huge and prolific backer of companies focused on building better customer service experiences in our current, socially distanced and very digital economy: Just earlier today, the same partner that led this round for Quantum Metric, managing director Lonne Jaffe, led a $78 million round in Glia, a platform to help customer service agents do their work more easily.