Config Otrs

franket

发布于 2021-08-11 17:29:29

7900

发布于 2021-08-11 17:29:29

文章被收录于专栏：技术杂记技术杂记

前言

Otrs 是一个开源的工单系统

使用工单来对接服务请求，跟踪问题，管理事务，协调人力是一种高效的组织方式

这里分享一下 Otrs 的配置方法

参考 Otrs配置

Tip: 当前版本 OTRS 6 Patch Level 4

操作

系统环境

[root@much otrs]# hostnamectl
   Static hostname: much
         Icon name: computer-vm
           Chassis: vm
        Machine ID: 33dc28f7e76c4903ad9b603b77e29a7c
           Boot ID: 7b4bb229c627449d8860c83a818b2416
    Virtualization: kvm
  Operating System: CentOS Linux 7 (Core)
       CPE OS Name: cpe:/o:centos:centos:7
            Kernel: Linux 3.10.0-514.21.1.el7.x86_64
      Architecture: x86-64
[root@much otrs]# ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN qlen 1
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
2: enp0s3: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000
    link/ether 08:00:27:0b:e9:0b brd ff:ff:ff:ff:ff:ff
    inet 10.0.2.15/24 brd 10.0.2.255 scope global dynamic enp0s3
       valid_lft 84089sec preferred_lft 84089sec
3: enp0s8: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000
    link/ether 08:00:27:36:8b:0c brd ff:ff:ff:ff:ff:ff
    inet 192.168.56.209/24 brd 192.168.56.255 scope global enp0s8
       valid_lft forever preferred_lft forever
4: virbr0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN qlen 1000
    link/ether 52:54:00:16:5e:11 brd ff:ff:ff:ff:ff:ff
    inet 192.168.122.1/24 brd 192.168.122.255 scope global virbr0
       valid_lft forever preferred_lft forever
5: virbr0-nic: <BROADCAST,MULTICAST> mtu 1500 qdisc pfifo_fast master virbr0 state DOWN qlen 1000
    link/ether 52:54:00:16:5e:11 brd ff:ff:ff:ff:ff:ff
[root@much otrs]#