Cloud Dedicated Cluster SLA description

The various products provided in Cloud Dedicated Cluster support a variety of SLAs, which is convenient for customers to find the best balance between usability and cost.

Cloud Virtual Machine (CVM)

• Calculation rules: (Single -计 Service Monthly Traffic -Single -Senate Service Do not use minutes)/ Single -example service Month for total minutes × 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

Cloud Block Storage (CBS)

• Calculation rules: (Single -计 Service monthly total minutes -Monthly unavailable for a monthly service for a single instance service)/ Single -example service monthly total minutes × 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

Cloud Object Storage (COS)

• Calculation rules: (1-The sum of error rates per 5 minutes in service / 5 minutes within the service month) x 100% x 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

Tencent Kubernetes Engine (TKE)

• Calculation rules: (1 -The total number of minutes / service within the service within the service of the monthly service) × 100% × 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

TDMQ for CKAFKA

• Calculation rules: (Single -计 Service Monthly Traffic -Single -Senate Service Do not use minutes)/ Single -example service Month for total minutes × 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

TDSQL

• Calculation rules: (1 -Single instance service Month cannot be used for a few minutes / single instance service monthly service for a few minutes) * 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

Tencentdb for mongodb

• Calculation rules: (1 -Single instance service Month cannot be used for a few minutes / single instance service monthly service for a few minutes) * 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

Tencentdb for Redis

• Calculation rules: (1 -Single instance service Month cannot be used for a few minutes / single instance service monthly service for a few minutes) * 100%
• S -level: 99.95%
• Class A: 99.9%
• Grade B: 99.5%
• Class C: 99%

Cloud Workload Protection Platform (CWPP)

• Calculation rules: ((service monthly total minutes -service cannot be used for minutes) / service monthly total minutes) × 100%
• S -level: 99.5%
• Class A: 99.5%
• Grade B: 99.5%
• Class C: 99%

Tencent Cloud Firewall

• Calculating rules: ((maximum for the maximum number of minutes -fault time) / maximum available minutes) × 100%
• S -level: 99.5%
• Class A: 99.5%
• Grade B: 99.5%
• Class C: 99%