Freezing or locking users

Last updated: 2023-09-04 10:32:39

Scenario

Upon successful addition of a user, you have the option to lock or freeze the user, preventing them from logging into the Risk Control Platform console.

Instructions

Locking a User

1. Log in to the Account Risk Control Console, and from the left navigation bar, select User Management > User Management.
2. On the User Management page, click Lock User in the operation column. A "Confirm Lock" pop-up window will appear.


3. In the "Confirm Lock" pop-up window, click OK. The user will then be locked and unable to log in to the console.
Note
If the lock was initiated by an admin, it must be unlocked by an admin.
If a user login triggers the lock policy, the unlock policy within the lock policy will automatically initiate the unlocking process.




Freeze user

1. Log in to the Account Risk Control Console, and from the left navigation bar, select User Management > User Management.
2. On the User Management page, click Freeze User in the operation column. A "Confirm Freeze" pop-up window will appear.


3. In the "Confirm Freeze" pop-up window, click OK. The user will then be frozen and unable to log into the console.