家医助手

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文档中心家医助手产品简介产品概述

产品概述

最近更新时间：2023-09-04 14:29:51

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方案架构

家医助手（Family Doctor Assistant，FDA）定位基层健康数字化助手，依托微信和企业微信连接基层医护与居民，提供家医签约、智能问答、健康宣教、慢病随访、医生 AI 工具等在线服务。该产品旨在增强基层医疗服务能力，提高医患沟通效率，提升患者就医体验和满意度。同时家医助手支持对接预约系统、互联网诊疗系统、三方会诊系统等，为居民提供线上线下一站式健康服务。
方案架构
居民端无需下载新的 APP，通过微信就可以和家庭医生建立联系，享受在线签约问诊、健康问答咨询、在线预约等服务。同时，居民可以使用同一个微信管理和维护家庭档案，及时关注家庭成员的健康状况。
医生端使用工作专用的企业微信，在线完成签约居民、问诊应答、健康随访等工作，方便快捷，简单高效。同时平台针对大量重复性人工回复的共性问题，建立问答知识库，利用智能 AI 技术，让智能问答机器人辅助家医工作，降低人工重复工作量。
机构侧使用企业微信工作台可以监测医患之间的签约情况、沟通互动数据和居民健康状态，便于对家庭医生进行精细化监管和考核。
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