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How many Tencent Cloud accounts can be authenticated with a set of enterprise information?
One set of enterprise identity information (enterprise name/business license) by default supports real-name authentication for 10 accounts. If more accounts are needed to meet business requirements, please contact your account manager for assistance.
Can one account authenticate multiple enterprises (such as a parent company and its subsidiaries)?
One account can only authenticate one enterprise, but one enterprise can authenticate multiple accounts.
How can I correct an incomplete or incorrect Unified Social Credit Code in the account's real-name information?
Attention:
If the Unified Social Credit Code is incomplete or incorrect, it will impact actions such as issuing corporate invoices and changing corporate entity information.
1. Go to the Authentication Information page, click Incomplete or incorrect institution code? Click here to modify.
Enter the Unified Social Credit Code on the pop-up page.
Enter the Unified Social Credit Code on the pop-up page.
How can I see which accounts are under an enterprise?
Refer to the Retrieve Corporate Account document to find accounts belonging to the corporate entity and log in.
How long does enterprise real-name authentication take?
Authentication via the WeChat Work Platform for Enterprises is immediate.
For corporate transfer authentication, it takes 1-5 working days for the payment to be processed. The authentication will be completed immediately after you enter the payment amount.
Authentication via Tencent Cloud account recharge requires a waiting period of 1 working day.
Authentication via WeChat Scan Code by the corporate legal person is immediate.
Authentication via Face Recognition by the corporate legal person is immediate.
What should I do if the page is blank after WeChat Scan Code authorization?
If the page is blank after WeChat Scan Code authorization during enterprise real-name authentication via the WeChat Public Platform, we recommend that you check your network settings, refresh the page, or try a different browser several times. If the problem persists, please contact Online Customer Service for assistance.
How long does it take for a newly issued business license to be eligible for enterprise real-name authentication?
Due to potential synchronization delays with the Industrial and Commercial Database, newly issued business licenses can be submitted for real-name authentication after 7 working days. If it still shows as not included after 7 working days, please contact Online Customer Service.
What should I do if authentication fails after WeChat Scan Code or Face Recognition by the corporate legal person?
Please check if the enterprise name or the Enterprise Organization Code you entered in the console is correct.
Newly registered enterprises are not immediately listed. You can try using WeChat Scan Code or Face Recognition by the corporate legal person for authentication again after 3-7 days.
Is there a time limit for recharge authentication?
Please recharge a randomly specified small amount, less than 1 yuan, into your corporate bank account within 7 days. The amount will be added to your balance. Once Tencent Cloud receives the recharge, the authentication will be completed.
What should I do if the enterprise authentication payment is not received after 3 working days?
We recommend you first check whether the information you entered is correct. If the information is correct, please contact Online Customer Service for assistance.
How to use corporate public remittance authentication?
Tencent Cloud will transfer a random amount between 0.01 - 0.99 yuan to the submitted Bank Corporate Account. After receiving the transfer amount, enter the corresponding amount received on the authentication screen to complete the authentication. For details, please refer to Corporate Public Remittance Authentication.
Is there a time limit for the payment amount verification?
After receiving the payment amount, the verification must be completed within 7 days.
What should I do if I enter the wrong payment amount?
You have 2 attempts to enter the amount. If both attempts are incorrect, you will need to resubmit the Bank Corporate Account information for authentication.
What if I don't receive the Captcha for corporate bank card verification?
Entering the wrong bank card number can result in not receiving the Captcha. You can re-verify by entering the correct bank card number during re-authentication.
Where to find the Captcha for corporate public remittance authentication?
Tencent Cloud corporate real-name authentication will transfer a random amount between 0.01 - 0.99 yuan to the submitted Bank Corporate Account. After receiving the transfer amount, enter the corresponding amount received on the authentication screen to complete the authentication.
The prompt for the amount sent during bank card authentication is incorrect?
Provide Account ID (viewable on the account information page), "Bank Receipt Screenshot", contact Online Customer Service for assistance.
How do public institutions perform enterprise authentication?
There are two ways to perform enterprise real-name authentication:
If you have registered a WeChat official account and completed WeChat Public Account Authentication, you can choose Enterprise Authentication>WeChat Official Accounts to submit real-name authentication.
If the entity has a corporate account, you can submit real-name verification by choosing Enterprise Certification > Corporate Interbank Transfer.
Will the amount recharged to the Tencent Cloud account using the Tencent Cloud recharge method for verification be refunded?
When using the Tencent Cloud recharge method for enterprise real-name verification, the amount remitted from the corporate account to the Tencent Cloud collection account will be credited to your enterprise's Tencent Cloud account as a balance. You can refer to the Account Withdrawal document to withdraw the balance.
When using the corporate interbank transfer method for verification, is it necessary to return the amount transferred by Tencent Cloud to the corporate account?
No return is necessary. If a return is needed, contact the receiving bank with your receiving information to arrange for the return of the funds through the original path.
What transfer methods are supported when verifying real names using the Tencent Cloud recharge method?
When verifying real names for an enterprise using the Tencent Cloud account recharge method, you need to use a corporate bank account to recharge your Tencent Cloud account with a system-generated random amount that is less than 1 yuan for verification. Supported transfer methods include: online banking, mobile banking, telegraphic transfer, check, intercity counter transfer, and Beijing same-city counter cash deposit.
Are there usage restrictions on information such as business licenses, ID cards (for example, usage only for **verification)? Can it pass real-name verification?
If it is a marker related to Tencent Cloud certification, it can pass real-name verification; otherwise, it cannot.
After using WeChat Official Account verification, it shows that authorization has been given to Tencent Cloud to operate this Official Account. Will this affect the operation of the Official Account?
Tencent Cloud only verifies whether the real-name authentication information you filled out on Tencent Cloud matches the Official Account's real-name authentication information. If they match, your Tencent Cloud account's real-name authentication is successful. After successful authentication, you can revoke the authorization in your WeChat Official Account background.
If the enterprise is domestic and the legal person is a foreigner, can the Tencent Cloud account be verified?
If the legal person of the enterprise is a foreigner, you can undergo enterprise verification; you can use corporate interbank transfer, recharge verification, or WeChat Official Account verification. Foreign legal persons are temporarily not supported for enterprise certification through corporate legal person authorization or legal person Face Recognition.
If an enterprise account is registered and the enterprise is later deregistered, will it affect the account?
If your account's real-name authentication is for an enterprise and the company's entity has been deregistered, it will not affect your continued use of cloud resources under the account. After the enterprise is deregistered, please change the account’s real-name authentication as soon as possible or cancel the Tencent Cloud account after backing up or using up the cloud resources.
If Tencent Cloud account enterprise certification fails, is a payment required for re-certification?
If certification fails, a re-certification payment is required as indicated on the page. For details, please refer toCorporate Real-name Operation Guide.
Will the WeChat account be bound after Tencent Cloud account legal person WeChat scan code authentication?
After legal person WeChat scan code authentication, the accountwill not bind the legal person’s WeChat for log in to methods.
Can the contact person for Tencent Cloud account enterprise real-name authentication be changed later?
