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文档中心云联络中心 SDK 开发指南集成在线客服概述

概述

最近更新时间：2023-04-24 09:41:01

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本页目录：

座席端
集成用户端

座席端
在线客服的座席端提供了 Web 和小程序，可以见效果演示。
Web端有两种使用方式：
1. 无需开发，座席直接登录工作台就可以使用，参考文档方案一：无需开发直接使用﻿
2. 将座席端集成到自有系统，参考文档方案二：SDK 集成﻿
小程序端无需开发，座席可以直接登录使用，参考文档在线客服移动端工作台﻿
集成用户端
用户端提供了两种集成方式：
1. 直接配置即可使用，无需开发，可以嵌入到任意位置
2. 集成在线客服uikit到自己系统
如果您有比较多的自定义需求，可以考虑使用第2种方式集成，否则强烈建议使用第1种方式。各个平台的集成流程可以参考以下文档：
﻿集成Web/H5在线客服﻿
﻿集成小程序端在线客服﻿
﻿在Android、iOS中集成在线客服﻿

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