How Is the ID OCR Feature Charged?
Charging is based on the number of API calls. For example, if both sides of an identity card are recognized, it will be billed as 2 calls. For specific pricing, see the Pricing.
Can a Prepaid Resource Package Be Refunded If Purchased Incorrectly?
If a prepaid resource package is not used after purchase, a full refund is available within 7 days (inclusive). For details, see the document Refund Instructions.
Can the Service Be Automatically Stopped After the Free Resource Package Is Used Up?
When you no longer need the OCR service, you can disable the Optical Character Recognition service on the console Settings page. It can only be successfully disabled after the paid resource package is exhausted. Once disabled, the related APIs and SDKs will not be callable (except for the Intelligent Scan SDK) unless re-enabled or a new resource package is purchased.
How Will the Charging Be After the Free Resource Package Is Used Up?
After the free resource package is exhausted, if you have purchased a prepaid resource package, it will automatically switch to the prepaid resource package for deduction. If you have not purchased a prepaid resource package or the prepaid resource package is exhausted, the service will be at risk of being unavailable. To ensure uninterrupted service, please go to the Purchase Page to buy a prepaid resource package or go to the Console Settings Page to enable the pay-as-you-go model. For details, see the Billing Overview.
Note
Customers who activated the OCR service before December 14, 2021, will automatically switch to the postpaid mode after the free and paid resource packages are exhausted. To avoid additional charges, please go to the Console Settings Page to disable the postpaid mode.
Is There a Notification When the Free Resource Package and Prepaid Resource Package Are About To Be Used Up?
If you only have a free resource package, notifications will be sent via SMS, mail, and Message Center when the free resource package balance is below 20% and when the limit is exhausted (currently with some delay). If you have purchased multiple prepaid resource packages for a service, notifications will be sent when the last resource package balance is below 20% and when the limit is exhausted.
Can the New and Old APIs Of the OCR Service Share the Resource Package?
Yes. Under the OCR product, as long as it is the same service, such as general printed text recognition, the new and old version APIs of the service support sharing the resource package.
Note
We are still maintaining the old version of the OCR API 2017, but it is not available for new customers to activate and call. We recommend using the new version of the API for a better service experience.
I Purchased a General Printed Text Recognition Resource Package. Can Both the General Printed Text Recognition (High-Speed Version) and General Printed Text Recognition (High-Accuracy Version) APIs Be Used?
No. General printed text recognition, general printed text recognition (high-speed version), and general printed text recognition (high-accuracy version) are three completely different APIs. Resource packages for different APIs cannot be mixed. If you purchase a resource package for general printed text recognition, it can only be used for the general printed text recognition API.
Does the OCR Service Support Sub-Account Purchase and Usage Of Resource Packages?
Sub-accounts are supported to make purchases, but the link needs to be copied and paid by the root account.
Resource packages purchased by sub-accounts or root accounts can be deducted by both root/sub-accounts. The call volume generated by sub-accounts will be counted under the root account, sharing the resource packages purchased by root/sub-accounts. The deduction order follows the resource package activation order.
How To Resolve Billing Status Exception When Calling the API?
Step 1: Please confirm whether the OCR service is enabled. If not, please go to the OCR Console to enable the service.
Step 2: Check if the resource package is exhausted in the OCR Console.
Step 3: If the resource package is exhausted, please promptly go to the Purchase Page to buy a resource package or turn on the postpaid switch on the Console Settings Page. Once the postpaid switch is turned on, the call volume exceeding the resource package limit each month will be settled monthly at the postpaid price. For pricing details, see the Billing Overview.
Note
New users who activate the OCR service will receive a free resource package within five minutes. If you call the API immediately after activation, an error with abnormal billing status may occur. Please wait five minutes and try again.