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1. First, you need to upgrade your Tencent Meeting client to version 3.11 or above.
2. After logging in to the free account, you can click on your avatar in the Tencent Meeting client and then click Activate Now on the personal profile card to purchase membership.
3. You can also purchase membership on the Pricing & Purchase page of the Tencent Meeting official website.
Note
To support the efficient collaboration of teachers, students, and nonprofit organizations, Tencent Meeting offers a special 30% discount package (30 RMB/month) for 100-person membership in education and public welfare. This offer applies to students currently enrolled in higher education institutions (including those admitted) within China, teaching staff (including teachers and administrative staff at various educational institutions such as kindergartens, primary schools, secondary schools, colleges, and universities), and legally registered charitable organizations within China (e.g., foundations, social groups, social service organizations).
How to upgrade membership?
If your membership (benefits for 100-person meetings) meets the upgrade conditions, you can proceed with the upgrade. The upgrade conditions are as follows:
If the remaining validity period of your purchased membership is 31 days or more, you can upgrade to a higher-level membership service.
The default upgrade duration is one month. If an upgrade for multiple months is required, you can select the upgrade duration as needed. For example, if the remaining membership days are greater than or equal to 62 days, you can opt for a two-month upgrade at once.
If the remaining validity period of the purchased membership is 31 days or more, you can upgrade to a membership service with a higher attendee capacity.
If an upgrade for multiple months is required, you can select the upgrade duration as needed.
For example, if the remaining membership days are greater than or equal to 62 days, you can opt for a two-month upgrade at once.
If you have two different membership packages simultaneously, the service with the current effective period (remaining validity of 31 days or more) will be used to calculate the upgrade.
For example, if you have both a 100-person individual membership and a 100-person team membership, and the remaining duration is 31 days or more, if you need to upgrade to a 300-person membership, the system will prioritize upgrading from the 100-person team membership by paying the price difference to a 300-person membership.
Upgrade to Higher Conference Scale Price:
The price to upgrade a higher count membership is the original price of the higher count membership minus the actual price you paid for the lower count membership.
If your membership (100 people conference scale) has 1 month remaining and you paid 49 yuan, the upgrade to a 300 people conference scale membership requires a price difference of 499-49=450 yuan.
Note:
Users upgrading to a higher count will see the actual payment amount on the membership payment page, based on the displayed price difference.
How to gift membership?
Gift Rules
Gifts support 1 month, 3 months, and 12 months memberships. (Continuous monthly packages are not supported)
Gifts can only be sent via phone number, and the recipient's phone number must be registered with the Tencent Meeting Personal Edition. You cannot gift yourself.
The sender (i.e., the payer) can find the payment record in the order record and apply for an invoice on the order page.
After a successful gift, the recipient will receive a notification from the official account and a message reminder. Invoices cannot be issued.
Note:
Currently, only memberships (100 people·personal) and memberships (100 people·group) can be gifted.
Gift Method
Android/iOS
1. Free version or membership users can click avatar > Activate Now/Renew Now > on the membership payment page click Gift Membership to enter the gift membership page.
2. On the gift membership page, enter the recipient's phone number or select the number from the local contact list > choose the corresponding service duration > after reading < Tencent Meeting Membership Service Agreement > and < Privacy Policy >, click Confirm Agreement and pay ¥ x > Confirm to activate Tencent Meeting membership for that phone number.
Note:
Android supports version 3.11 and above; iOS supports version 3.14 and above.
Windows/Mac
1. For free or membership users, click profile photo > Activate now/Upgrade now > on the membership payment page, click Gift Membership to enter the gift membership page.
2. On the gift membership page, use WeChat to scan the QR code to enter the Tencent Meeting gift membership page.
3. Enter the recipient's phone number > choose the corresponding service duration > after reading < Tencent Meeting Membership Service Agreement > and < Privacy Policy>, click Confirm Agreement and pay ¥ x > Confirm to activate Tencent Meeting membership for that phone number.
2. In the Tencent Meeting membership activation/renewal window, click Gift Membership.
3. Use WeChat to scan the QR code in the window to enter the Tencent Meeting gift membership page.
4. Enter the recipient's phone number > choose the corresponding service duration > after reading < Tencent Meeting Membership Service Agreement > and < Privacy Policy>, click Confirm Agreement and pay ¥ x > Confirm to activate Tencent Meeting membership for that phone number.
How to renew Tencent Meeting membership?
Android/iOS renewal method
Log in to your Tencent Meeting member account using a mobile device, click Avatar to enter the personal center > click Renew Now > After entering the member center, select the desired package > click Pay Now. After the payment is successful, your member benefits are renewed.
Windows/macOS renewal method
Log in to your Tencent Meeting member account on a computer, click Avatar to enter the personal center > click Renew Now > After entering the member center, select the desired package > proceed with QR code payment. After the payment is successful, your member benefits are renewed.
How to view next month's renewal price/time for Tencent Meeting membership?
Android/iOS viewing method
If you have activated the continuous monthly billing service for Tencent Meeting membership, you can use a mobile device, log in to the Tencent Meeting membership account, click profile photo to enter the personal center > click V-Member Version, enter the membership center > swipe up on the membership center page, click Renewal Management.
View the next charge time and amount for your membership package on the Renewal Management and Activation Record page.
Viewing methods for Windows/macOS
If you have subscribed to the continuous monthly service on Tencent Meeting, you can log in to your Tencent Meeting membership account on a computer device, click Avatar to enter the personal center > click V Membership Edition to access the membership center > click on Auto-renewal Management at the bottom.
View the next charge time and amount for your membership package on the Auto-renewal Management page.
How to turn off auto-renewal for members?
Turning off auto-renewal on the Tencent Meeting client
You can log in to the Tencent Meeting App, click Avatar > Renew Now to enter the membership center page > scroll down to More Services, select Auto-renewal Management > click Terminate Contract to proceed as prompted.
Turning off auto-renewal via WeChat Pay
For users who pay with WeChat Pay, you can click Wallet in WeChat > Payment Settings > Auto-renewal > select the Tencent Meeting related auto-renewal service > click Turn Off Auto-renewal.
Turning off auto-renewal via Apple Pay
For users who pay with Apple Pay, you can log in to your device with the Apple ID used to activate the auto-renewal service, enter the device's Settings > Apple ID, iCloud, Media & Purchases > Subscriptions, find the Tencent Meeting membership related subscription, and follow the prompts to cancel the subscription.
How to view the validity period and expiration date of the membership service?
Log in to the Tencent Meeting App, click Avatar > Renew Now to enter the membership center page > where you can view the validity period.
Note:
Each charge for the continuous monthly membership service provides 31 days of complete service and will automatically renew before expiration to extend your validity period. If you wish to cancel the continuous monthly subscription, we recommend doing so before the next charge date. We will also send a reminder notification before charging for the service.
If you cannot cancel the subscription on your Apple device or there is no subscription button, it is advisable to call Apple's official customer service at 4006668800 for assistance.
If successfully canceled on the WeChat platform, WeChat Pay will send you a notification of successful cancellation of the auto-renewal project.
Tencent Meeting Education Discount Certification, why can't it be approved?
If the Tencent Meeting Education Discount Certification is not approved, please check whether the uploaded files are authentic, valid, clear, evenly lit, without blurriness or obstructions, and whether they belong to a recognized educational or public welfare organization.
When does the membership auto-renewal deduction occur?
Hello, the details of the Tencent Meeting membership auto-renewal deduction are as follows:
WeChat Pay
If you have activated this auto-renewal service through WeChat Pay and have not explicitly canceled the auto-renewal service within the agreed cancellation period, the payment channel will automatically deduct the service fee for the next billing cycle from the balance of your WeChat Pay account bound to this auto-renewal service on the membership expiration date (according to the membership expiration date on the Tencent Meeting App).
Apple In-App Purchase
If you have activated this auto-renewal service through Apple ID and have not explicitly canceled the auto-renewal service within the agreed cancellation period, Apple will automatically deduct the service fee for the next billing cycle from the balance of your Apple ID account bound to this auto-renewal service on the expiration date of each subscription period (according to the Apple subscription expiration date, which can be viewed by opening the Apple iOS device Settings > Apple ID, iCloud, Media & Purchases > click Subscriptions > select Tencent Meeting). For more details, please refer to: Tencent Meeting Auto-renewal Agreement.
Is there a notification method before the membership auto-renewal deduction?
According to legal requirements and relevant service rules, Tencent will notify you through one or more channels such as in-app messages, WeChat push notifications, SMS, or email before the agreed auto-deduction time. Please pay attention to receiving them. For more details, please refer to Tencent Meeting Auto-renewal Agreement.
Does closing auto-renewal affect usage for the current month?
Hello, closing auto-renewal for the Tencent Meeting membership does not affect your membership usage for the current month.
Can auto-renewal be resumed after it's turned off?
Once Tencent Meeting membership auto-renewal is turned off, you cannot resume a canceled continuous monthly subscription. You can reorder the desired membership package and choose the continuous monthly service.
When will the monthly auto-renewal cancellation take effect?
Tencent Meeting membership cancellation of continuous monthly billing takes effect immediately and will not auto-renew next month.
What proof documents are needed to purchase Education/Charity Member Benefits?
Students, teachers, and members of charity organizations can purchase Tencent Meeting Education/Charity Member Benefits. Please choose the appropriate verification entry based on your identity and provide the corresponding proof documents:
Students
You need to go to the WeChat student verification feature page, authorize, and agree to allow WeChat to collect your Xuexin.com online Captcha and other information (as displayed in the relevant WeChat interface) for verification. Tencent Meeting does not collect and review your student identity information; the final result is based on WeChat's verification.
After WeChat verification, you can choose on the page whether to authorize the student identity binding status to Tencent Meeting to verify the eligibility for the activity. Due to data delays from Xuexin.com, new students may only be able to verify their college student status three months after enrollment. Thus, during this period, such students may not pass WeChat verification and be ineligible for the activity.
Teachers
You need to provide your Teacher Qualification Certificate issued by educational administrative departments or entrusted higher education institutions, an Employment Certificate/Teacher Work Permit, and other relevant identification documents (as displayed in the actual interface) and authorize Tencent Meeting for verification.
Charity Organization Members
You need to authorize Tencent Meeting to collect and use your mobile number and the administrator's mobile number. Go to the Tencent Technical Charity Platform page, authorize the Tencent Charity Foundation to collect the legal entity information, organizational document information, etc., of your charity organization (as displayed in the relevant interface on the Tencent Technical Charity Platform) for verification. Tencent Meeting does not collect and review your charity organization member information; the final result is based on the Tencent Charity Foundation's verification.
If you submit information involving third-party personal information, please ensure you have obtained the explicit consent of the information subject and have fully informed them of the purpose, range, and usage of the data processing. After verification, you can choose whether to authorize the verification result to Tencent Meeting to verify the eligibility for the activity. The same charity organization is entitled to no more than 5 member verification purchases. If your charity organization has exceeded 5 verified members, you cannot complete the verification as a charity organization member.
Note:
After verification, your verification details will display the verification validity period. The validity period for this service is 6 months, starting from the date of verification approval. Once the validity period expires, your verified identity under this service will automatically become invalid. You can choose to verify again.
When submitting materials, the document photos must be genuine, clear, evenly lit, with no blurriness or obstructions. After submitting the materials, once the verification is successful, it will be approved directly.
The proof documents for purchasing Tencent Meeting Education/Charity Member Benefits are not mandatory. Verification of teacher or student identity can enjoy purchase discounts.
