If you have not utilized the Cloud Security Center product, it supports a five-day unconditional return and refund within five days of purchase.
Utilizing the Cloud Security Center product refers to the use of its features, including but not limited to asset health checks. The following examples are considered as product usage and do not fall within the scope of the five-day unconditional refund:
After purchasing the Cloud Security Center product, an asset health check task has been conducted.
After purchasing the Cloud Security Center product, features such as simulated attacks have been utilized.
After purchasing the Cloud Security Center product, a security health check report has been downloaded.
Refund Method
Cash vouchers purchased with cash and coupons (vouchers/discount coupons) used at the time of product purchase are non-refundable. The non-coupon costs used when purchasing the product will be refunded to the payer's Tencent Cloud account according to the payment method (cash/gift credit/cash voucher) and payment ratio.
Refund Method
Once you have confirmed compliance with the five-day unconditional refund policy, you may submit a ticket to apply for a return and refund.