是时候加强你的算法了

上周末，我和马林县的一个聪明人聊了一次，聊起了下一个正常的话题，他说的一句话似乎是针对CRM的核心。这给我留下了深刻的印象，因为凯文不是一个客户关系管理的人，虽然他开始并成功地经营了几十年的业务。

凯文的论点是，病毒正在从社会上消除很多自发性。毕竟，我们的文化是由那些拿起木桩向西迁移的人建立起来的——突然的迁移是我们所知道的。

在病毒出现之前，我们冲动购物，本能决策，自发行动；长期规划不是很多市民的强项，不过，当我们想扣紧裤腰带的时候，我们可以去月球。丹尼尔卡尼曼，行为经济学的创始人之一，完全明白这一点，并在他的书中加以解释。

原文：I had a good conversation with a smart guy in Marin County over the weekend about the next normal and one thing he said seemed to be aimed at the heart of CRM. This impressed me because Kevin is not a CRM guy, though he started and successfully ran a couple of businesses for decades.

Kevin's contention is that the virus is removing a lot of spontaneity from society. After all, we're a culture founded by people who picked up stakes and moved west -- and sudden moves are something we know.

Before the virus we shopped impulsively, made decisions instinctively, and acted spontaneously; long-term planning is not the strong suit of many citizens, though when we want to buckle down, we can go to the moon. Daniel Kahneman, one of the fathers of behavioral economics totally gets this and explains it in his books.