SAP Cloud for Customer前台发送到后台的HTTP请求，遇到错误该怎么分析

Jerry Wang

发布于 2021-04-06 17:16:19

5590

发布于 2021-04-06 17:16:19

文章被收录于专栏：Jerry的SAP技术分享Jerry的SAP技术分享

有朋友遇到这个SAP C4C的问题：

1，service - new ticket - Save and Open.

2, 会有一个 30 秒左右的请求，然后UI方面cancel了.

这个请求是做什么的，请求URL这样：

https://xxx.crm.ondemand.com/sap(cz1TSUQlM2FBTk9OJTNhdmFhaTAza3VqX0tVSl8wMCUzYU12SENleTZNemJMbENyQU9YVy1IQi02b1Y2ZFczLTdWb24xZUhIRTctQVRU)/ap/ui/json

首先，可以从Chrome开发者工具的console，以及network标签页的json请求 response里，查看后台是否有明确的错误信息报出来。根据我过去的经验，这应该是后台请求执行出错造成的。

如果想仅仅查看该HTTP请求(json)向后台发送的具体数据内容，可以参考我这篇文章：如何在Chrome development tool里查看C4C前台发送的请求细节.

最好的解决办法是到C4C后台系统调试ABAP代码，但因为客户和partners没办法登录SAP后台系统，所以我不能将调试步骤分享出来。

重现问题：

"--boundary
Function: 00163E0114E41ED0B3C8CADFC5CC4B16
ContextId: f4aadafb9126529527aa4f3f62e9a96a
WocId: /BYD_COD/ServiceOnDemand/AgentQueue/COD_SEOD_AGENT_QUEUE_WCF.WCF.uiwoc
ViewId: /BYD_COD/ServiceOnDemand/AgentQueue/SEOD_Ticket_MD_SADL_WCVIEW.WCVIEW.uiwocview
Content-Type: text/json
request-type: rfc_json

{"IMPORTING":{"IT_NOTIF_CNTR_TYPE":[{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011ED198FD5D6EB75A2D63"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011ED199C177AF601FFB7A"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011ED19AEDF8111E0B3BC6"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011ED19CB72A6A1BFA571B"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011ED19DD0F22A917B6CE0"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011ED1A08353EB2E66CD4D"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011EE191D763A83BE66ED8"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011EE19AB01BD93576FFEF"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"0000000000011EE19D8862ED9598E94E"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E01602A1EE18B944454D0412C35"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E01602A1EE18D8B9C12B9403437"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0128081EE181E3E47128B43E34"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0128081EE1859330277F410385"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0128081EE1859310A9052FE343"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"8003BAC257891DEB91A018B3D29A083C"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"8003BAC257891DEB919428661DC88F84"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0285D01EE1A4DD5CFAA4EADBA6"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0285C41EE1A593BBD2BA58B51A"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0285D01ED1A5FEB9BE14AB30CA"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E028D9C1ED1B6C2B306F98968F9"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E034D731EE280E8E10042D6F690"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E028B121ED1B1D264FB143CBD8D"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E028B301ED1B0B84D804A736F06"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"8003BA6552471DEB83B5DC30D4F94F8C"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"44AAC1F6B29D3BFEE10000000A422031"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"8003BA6552471DEB83BAA4030C1E4074"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E028B121ED1B1D2BA7ED1815E51"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E05EC341ED3ACEA2421B79BA449"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E07C01D1ED3BED71016C5D83E11"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E07C01D1EE483C8B33D426A7076"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0114EA1DDFB1C747F4FB5E46D2"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0114EA1DDFB1C9CD5FBC040A68"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0114EA1DDFB1CA4CE48CF0CB45"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E0114ED1DEFB1DD1A963EB34770"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E07C2721EE498A67E034EF3FC36"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E07C2721EE498A68A16549CDC64"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"00163E07C2721EE498A685C035EDDC64"},{"COUNTER_ID":"BTM","PROVIDER_TYPE":null,"TASK_TYPE_ID":"8003BAC2B7F11DEB8A865F0A20189347"}]},"EXPORTING":null,"CHANGING":null,"TABLES":null,"LOG":null}
--boundary--"

Chrome HTTP status canceled