blocks|key|2556816|text|我已经用Lumenvox成功地尝试了Asterisk的语音识别IVR。Asterisk在IVR方面非常灵活，不仅如此。它还支持广泛的VoIP协议(SIP、H323、IAX+...+)以及在Digium和其他供应商(Sangoma、Rhino等)的接口卡的帮助下的经典电话(T1、E1、FXO、FXS等)。有关星号的更多信息，请访问http://www.voip-info.org/wiki/view/Asterisk|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|2556817|Asterisk是一个主要在Linux上运行的开源软件PBX。http://www.asterisk.org/|2556818|Lumenvox语音引擎是一个商业语音识别解决方案http://www.lumenvox.com/|2556819|Digium、Sangoma和Rhino是与Asterisk兼容的电话卡制造商。http://www.digium.com/+http://www.sangoma.com/+http://www.rhinoequipment.com/|2556820|entityMap|0|LINK|mutability|MUTABLE|url|http://www.voip-info.org/wiki/view/Asterisk|1|http://www.asterisk.org/|2|http://www.lumenvox.com/|3|http://www.digium.com/|4|http://www.sangoma.com/|5|http://www.rhinoequipment.com/^0|4L|17|0|0|V|O|1|0|P|O|2|0|14|M|3|1R|N|4|2F|U|5|0^^$0|@$1|2|3|4|5|6|7|11|8|@]|9|@$A|12|B|13|1|14]]|C|$]]|$1|D|3|E|5|6|7|15|8|@]|9|@$A|16|B|17|1|18]]|C|$]]|$1|F|3|G|5|6|7|19|8|@]|9|@$A|1A|B|1B|1|1C]]|C|$]]|$1|H|3|I|5|6|7|1D|8|@]|9|@$A|1E|B|1F|1|1G]|$A|1H|B|1I|1|1J]|$A|1K|B|1L|1|1M]]|C|$]]|$1|J|3|-4|5|6|7|1N|8|@]|9|@]|C|$]]]|K|$L|$5|M|N|O|C|$P|Q]]|R|$5|M|N|O|C|$P|S]]|T|$5|M|N|O|C|$P|U]]|V|$5|M|N|O|C|$P|W]]|X|$5|M|N|O|C|$P|Y]]|Z|$5|M|N|O|C|$P|10]]]]

I have successfully tried Asterisk with Lumenvox for a speech recognition IVR. Asterisk is very flexible when it comes to IVRs and not just that. It also supports a wide range of VoIP protocols (SIP, H323, IAX ... ) and also classical telephony (T1, E1, FXO, FXS, etc) with the help of interface cards from Digium and other suppliers (Sangoma, Rhino, etc).
You can find more info about Asterisk at <a href="http://www.voip-info.org/wiki/view/Asterisk" rel="nofollow noreferrer">http://www.voip-info.org/wiki/view/Asterisk</a>

Asterisk is an open source software PBX that runs primarily on Linux. 
<a href="http://www.asterisk.org/" rel="nofollow noreferrer">http://www.asterisk.org/</a>

Lumenvox speech engine is a commercial speech recognition solution <a href="http://www.lumenvox.com/" rel="nofollow noreferrer">http://www.lumenvox.com/</a>

Digium, Sangoma, and Rhino are telephony card manufacturers that are compatiible with Asterisk. 
<a href="http://www.digium.com/" rel="nofollow noreferrer">http://www.digium.com/</a>
<a href="http://www.sangoma.com/" rel="nofollow noreferrer">http://www.sangoma.com/</a>
<a href="http://www.rhinoequipment.com/" rel="nofollow noreferrer">http://www.rhinoequipment.com/</a>

blocks|key|3883345|text|在envox.com上尝试Envox+studio+7|type|unstyled|depth|inlineStyleRanges|entityRanges|data|3883346|entityMap^0|0^^$0|@$1|2|3|4|5|6|7|D|8|@]|9|@]|A|$]]|$1|B|3|-4|5|6|7|E|8|@]|9|@]|A|$]]]|C|$]]

blocks|key|103495|text|我相信Nuance+(最近与VoiceGenie合并)是业界领先的交互式语音识别平台，比微软的Speech+Server具有更大的吸引力。你可以在wiki+article上阅读更多关于它的内容。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|103496|我不知道该怎么说，因为听起来不像是个推销员，但我用了几年，很享受它。我的公司当时对微软的产品进行了评估，但认为它还不够成熟，不能考虑放弃Nuance+/+VoiceGenie产品。|103497|entityMap|0|LINK|mutability|MUTABLE|url|http://www.nuance.com/|1|http://en.wikipedia.org/wiki/Nuance_Communications^0|3|6|0|21|C|1|0|0^^$0|@$1|2|3|4|5|6|7|P|8|@]|9|@$A|Q|B|R|1|S]|$A|T|B|U|1|V]]|C|$]]|$1|D|3|E|5|6|7|W|8|@]|9|@]|C|$]]|$1|F|3|-4|5|6|7|X|8|@]|9|@]|C|$]]]|G|$H|$5|I|J|K|C|$L|M]]|N|$5|I|J|K|C|$L|O]]]]

I believe that <a href="http://www.nuance.com" rel="nofollow noreferrer">Nuance</a> (recently merged with VoiceGenie) is the leading IVR platform with significantly more traction in the industry than Microsoft's Speech Server. You can read more about it the <a href="http://en.wikipedia.org/wiki/Nuance_Communications" rel="nofollow noreferrer">wiki article</a>.

I'm not sure what to say about it with out sounding like a salesman, but I worked with it for several years and enjoyed it. My company at the time evaluated Microsoft's offering, but did not consider it mature enough to consider moving away from the Nuance / VoiceGenie product.

blocks|key|103540|text|从商业的角度来看，你可能想看看Genesys。相比之下，我不确定它如何与其他商业解决方案相抗衡，但自2005年以来，我的公司一直在成功地使用它，并取得了很好的效果。虽然我主要从事IVR实现方面的工作，但系统往往非常稳定，并且相对容易维护。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|103541|entityMap|0|LINK|mutability|MUTABLE|url|http://www.genesyslab.com/^0|F|7|0|0^^$0|@$1|2|3|4|5|6|7|L|8|@]|9|@$A|M|B|N|1|O]]|C|$]]|$1|D|3|-4|5|6|7|P|8|@]|9|@]|C|$]]]|E|$F|$5|G|H|I|C|$J|K]]]]

From a commercial standpoint, you may wish to check out <a href="http://www.genesyslab.com/" rel="nofollow noreferrer">Genesys</a>. Comparatively, I'm not sure how it stands up against other commercial solutions, but my company has been using it successfully and with great results since 2005. Although I mostly work on the IVR-side of the implementation, the system tends to be very stable and relatively easy to maintain.

blocks|key|644260|text|我不是一名语音工程师，但我们的中小企业绝对喜欢Pactolus的产品。我看着他在其他产品上经历了几年的痛苦，现在他对他构建的基于Pactolus的解决方案非常非常满意。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|644261|entityMap|0|LINK|mutability|MUTABLE|url|http://www.pactolus.com/^0|N|8|0|0^^$0|@$1|2|3|4|5|6|7|L|8|@]|9|@$A|M|B|N|1|O]]|C|$]]|$1|D|3|-4|5|6|7|P|8|@]|9|@]|C|$]]]|E|$F|$5|G|H|I|C|$J|K]]]]

I'm not a voice engineer but our SME is absolutely in love with the products from <a href="http://www.pactolus.com/" rel="nofollow noreferrer">Pactolus</a>. I watched him go through several years of pain with other products and he's now very, very happy with the Pactolus-based solutions he's built.

blocks|key|3883362|text|Dialogic和Gridborg+(Uniqall)都有出色的表现。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|3883363|entityMap^0|0^^$0|@$1|2|3|4|5|6|7|D|8|@]|9|@]|A|$]]|$1|B|3|-4|5|6|7|E|8|@]|9|@]|A|$]]]|C|$]]

Dialogic and Gridborg (Uniqall) both have solid performers.

blocks|key|3883418|text|取决于您是在自助服务市场还是在呼叫中心头路由市场。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|3883419|对于自我导向的应用程序，你可以尝试Genesys+Stack。他们有一个很好的解决方案组合，有一堆BYOB选项供你自己的插件使用。适用于大量基于事务的金融服务应用程序。|3883420|如果您是面向呼叫中心的，并且有部分思科堆栈，您可以尝试他们的IPCC解决方案，该解决方案与for+dummies类型的UI屏幕配合得很好。|3883421|entityMap^0|0|0|0^^$0|@$1|2|3|4|5|6|7|H|8|@]|9|@]|A|$]]|$1|B|3|C|5|6|7|I|8|@]|9|@]|A|$]]|$1|D|3|E|5|6|7|J|8|@]|9|@]|A|$]]|$1|F|3|-4|5|6|7|K|8|@]|9|@]|A|$]]]|G|$]]

Depends whether you are in the self serve market or the Call center head routing market.

For the self directed apps, you can try out Genesys Stack. They have a good solution mix with a bunch of BYOB options for your own plugins. Works well for a large volume, transaction based financial services application. 

If you are Call center oriented and have parts of the Cisco stack, you can try out their IPCC soltuion whcih works well with a for dummies kind of UI screen.

blocks|key|103696|text|我使用Voxeo已经有一段时间了。太棒了。他们有令人惊叹的技术支持，以及一个功能齐全的2行演示帐户。他们有非常好的调试工具和免费的支持，即使你有一个免费的帐户。他们所有的员工都知道并理解VoiceXML。强烈推荐。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|103697|entityMap|0|LINK|mutability|MUTABLE|url|http://www.voxeo.com/^0|3|5|0|0^^$0|@$1|2|3|4|5|6|7|L|8|@]|9|@$A|M|B|N|1|O]]|C|$]]|$1|D|3|-4|5|6|7|P|8|@]|9|@]|C|$]]]|E|$F|$5|G|H|I|C|$J|K]]]]

I've been using <a href="http://www.voxeo.com/" rel="nofollow noreferrer">Voxeo</a> for a while. It's great. They have amazing technical support, and a fully-functioning 2-line demo account. They have very nice debugging tools and free support even if you have a free account. All of their employees know and understand VoiceXML. Highly recommended.

blocks|key|3883494|text|下面是我看过或与之合作过的几个主要参与者：|type|unstyled|depth|inlineStyleRanges|entityRanges|data|3883495|Nuance+Voxeo：早期版本使用Nuance+ASR，但我相信他们现在也使用自己的版本了。使用VoiceXML和CCXML进行呼叫控制。随着规模的扩大，它们会变得昂贵，但开发许可证(2个端口)是免费的。|3883496|TTS+：我之所以列出这一点，是因为a)我确实演示了它，b)他们有我听说过的最好的引擎。仅仅是为了听一听它的质量，就值得一试。|offset|length|style|BOLD|3883497|Nuance+Voice+Platform+(NVP)：我几乎每天都在使用它。到目前为止，Nuance拥有市场上最强大的ASR，但它付出了高昂的代价。如果你一定要问价格，那就别费心去爱引擎的质量了。它使用了一个略微调整过的VoiceXML版本。|3883498|微软语音服务器：当然你已经知道这一点了。这是一个很棒的平台。VoiceXML支持非常有限(从VXML属性对引擎的控制有限)，但是如果你愿意使用工作流，你可以做任何你想做的事情。ASR是很好的，尽管它没有Nuance这样的大型或复杂语法的准确性。对于大多数应用程序，这是我目前首选的平台。和Voxeo一样，开发者许可证也是免费的。|3883499|entityMap^0|0|0|15|M|0|0|3E|0|0|4K|0^^$0|@$1|2|3|4|5|6|7|P|8|@]|9|@]|A|$]]|$1|B|3|C|5|6|7|Q|8|@]|9|@]|A|$]]|$1|D|3|E|5|6|7|R|8|@$F|S|G|T|H|I]]|9|@]|A|$]]|$1|J|3|K|5|6|7|U|8|@$F|V|G|W|H|I]]|9|@]|A|$]]|$1|L|3|M|5|6|7|X|8|@$F|Y|G|Z|H|I]]|9|@]|A|$]]|$1|N|3|-4|5|6|7|10|8|@]|9|@]|A|$]]]|O|$]]

There are a few major players I've looked at or worked with:

Voxeo: Early versions used the Nuance ASR but I believe they use their own now. Uses VoiceXML and CCXML for call control. They get expensive as you scale up but the development license (2 ports) is free.

Loquendo: I only list this because a) I did demo it and b) they have the best TTS engine I've ever heard. Seriously worth a demo just to hear the quality. 

Nuance Voice Platform (NVP): I work with this almost daily. Nuance has by far the most powerful ASR on the market but it comes at a big price. If you have to ask about price then don't bother falling in love with the quality of the engine. It uses a somewhat tweaked version of VoiceXML.

Microsoft Speech Server: You already know this one of course. Bang for the buck it is a wonderful platform. The VoiceXML support is borderline (limited control over the engine from VXML properties) but if you're willing to use Workflows instead you can do just about anything you want. The ASR is good although it doesn't have near the accuracy with large or complex grammars like Nuance. This is currently my preferred platform for most applications. And like Voxeo the Developer license is free.

blocks|key|103791|text|我推荐Katalina+'VoiceGuide‘-一个基于windows的CTI、IVR和拨号器系统，价格合理，既支持传统的POTS/ISDN电话卡，也支持VoIP。请参阅:+www.voiceguide.com|type|unstyled|depth|inlineStyleRanges|entityRanges|data|103792|entityMap^0|0^^$0|@$1|2|3|4|5|6|7|D|8|@]|9|@]|A|$]]|$1|B|3|-4|5|6|7|E|8|@]|9|@]|A|$]]]|C|$]]

I would recommend Katalina 'VoiceGuide' - a windows-based CTI, IVR and dialler system at a reasonable price, supporting both tradtional POTS/ISDN telephony cards and VoIP. see: www.voiceguide.com

blocks|key|3883604|text|我们目前正在构建一个视频ivr，并且已经尝试了很多平台。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|3883605|3883606|Genesys+-支持视频的为数不多的几个之一。我对这个平台不满意，因为糟糕的视频支持，繁琐的web管理和整体的complexity.|unordered-list-item|offset|length|style|BOLD|3883607|Voxpilot+-也是一个支持视频的平台，到目前为止比Genesys性能更好。有一个免费的试用版你可以下载，以及一些很好的演示IVR+capabilities|3883608|Voxeo的例子-只是演示它，只适用于IVR+(没有IVVR，像genesys和voxpilot)|3883609|Nuance+-+ASR和TTS是pretty+nice|3883610|Speechwork和Scansoft+-我猜是合并的(不是很确定)。它是一个不错的语音合成和语音应答server|3883611|Asterisk+-可以做语音应答和语音录音，但我们用它来进行呼叫管理。一个很棒的软件。|3883612|3883613|我还没有找到一个好的IVVR平台来满足我们所有的需求。|3883614|entityMap^0|0|0|0|7|0|0|8|0|0|5|0|0|6|0|0|J|0|0|8|0|0|0^^$0|@$1|2|3|4|5|6|7|Y|8|@]|9|@]|A|$]]|$1|B|3|-4|5|6|7|Z|8|@]|9|@]|A|$]]|$1|C|3|D|5|E|7|10|8|@$F|11|G|12|H|I]]|9|@]|A|$]]|$1|J|3|K|5|E|7|13|8|@$F|14|G|15|H|I]]|9|@]|A|$]]|$1|L|3|M|5|E|7|16|8|@$F|17|G|18|H|I]]|9|@]|A|$]]|$1|N|3|O|5|E|7|19|8|@$F|1A|G|1B|H|I]]|9|@]|A|$]]|$1|P|3|Q|5|E|7|1C|8|@$F|1D|G|1E|H|I]]|9|@]|A|$]]|$1|R|3|S|5|E|7|1F|8|@$F|1G|G|1H|H|I]]|9|@]|A|$]]|$1|T|3|-4|5|6|7|1I|8|@]|9|@]|A|$]]|$1|U|3|V|5|6|7|1J|8|@]|9|@]|A|$]]|$1|W|3|-4|5|6|7|1K|8|@]|9|@]|A|$]]]|X|$]]

We are currently building a video ivr and have tried a bunch of platforms.

<ul>
<li>Genesys - one of the few that supports video. I am not happy with this platform due to the bad video support, cumborsome web management and overall complexity.</li>
<li>Voxpilot - also a one that supports video and so far perfoms better than Genesys. There is a free trial version you can download, along with some good VoiceXML examples that demonstrate the video IVR capabilities</li>
<li>Voxeo - just demoed it, works for IVR only (no IVVR like genesys and voxpilot)</li>
<li>Nuance - ASR and TTS which is pretty nice</li>
<li>Speechwork and Scansoft - I guess those merged (not very sure). It is a decent TTS and ASR server</li>
<li>Asterisk - can do IVR and IVVR with some extensions, but we use it for call management. A great piece of software.</li>
</ul>

I haven't found a good IVVR platform that satisfies all of our needs.

blocks|key|2556731|text|您可以查看Asterisk中的开源解决方案。|type|unstyled|depth|inlineStyleRanges|entityRanges|offset|length|data|2556732|entityMap|0|LINK|mutability|MUTABLE|url|http://www.asterisk.org/^0|5|8|0|0^^$0|@$1|2|3|4|5|6|7|L|8|@]|9|@$A|M|B|N|1|O]]|C|$]]|$1|D|3|-4|5|6|7|P|8|@]|9|@]|C|$]]]|E|$F|$5|G|H|I|C|$J|K]]]]

You can check out <a href="http://www.asterisk.org/" rel="nofollow noreferrer">Asterisk</a> for an open source solution.

blocks|key|2556947|text|我之前使用Telesage进行了数十万次交互式调查。这是一个不错的软件，我们的支持也很好，但他们的系统并不是为我们的工作而设计的。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|2556948|我们涉足了星号。|2556949|对于我的下一个项目，我打算使用托管的Twilio+(http://www.twilio.com/)|offset|length|2556950|entityMap|0|LINK|mutability|MUTABLE|url|http://www.twilio.com/^0|0|0|Q|M|0|0^^$0|@$1|2|3|4|5|6|7|P|8|@]|9|@]|A|$]]|$1|B|3|C|5|6|7|Q|8|@]|9|@]|A|$]]|$1|D|3|E|5|6|7|R|8|@]|9|@$F|S|G|T|1|U]]|A|$]]|$1|H|3|-4|5|6|7|V|8|@]|9|@]|A|$]]]|I|$J|$5|K|L|M|A|$N|O]]]]

I previously used Telesage to run hundreds of thousands interactive surveys. It's decent software, and our support was good, but their system wasn't designed for our type of work.

We dabbled with asterisk.

For my next project, I intend to use the hosted Twilio (<a href="http://www.twilio.com/" rel="nofollow noreferrer">http://www.twilio.com/</a>)

blocks|key|2564571|text|试试Envox。即使是刚出生的婴儿也可以用它开发IVR应用程序。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|2564572|entityMap^0|0^^$0|@$1|2|3|4|5|6|7|D|8|@]|9|@]|A|$]]|$1|B|3|-4|5|6|7|E|8|@]|9|@]|A|$]]]|C|$]]

Try Envox. Even a new born baby can develop IVR apps with it.

blocks|key|103902|text|在我工作的地方，我们过去常常使用Genesys，但我们改为使用Nortel来提供CTI和TAPI，并使用IBM+WebSphere+Voice+Response来获得用户体验。我还没有为其他平台开发IVR的东西，所以我真的不能说这个平台是否比其他平台更好，但我可以说我们的IVR收到了大量的呼叫，它是坚如磐石的。|type|unstyled|depth|inlineStyleRanges|entityRanges|data|103903|entityMap^0|0^^$0|@$1|2|3|4|5|6|7|D|8|@]|9|@]|A|$]]|$1|B|3|-4|5|6|7|E|8|@]|9|@]|A|$]]]|C|$]]

At my place of work we used to use Genesys, but we changed to Nortel for CTI &amp; TAPI, and IBM WebSphere Voice Response for the user experience. I haven't developed IVR stuff for the other platforms so I can't really say if this one is better than the others, but I can say that our IVR gets a ton of calls and it is rock solid.

For those of you working in the voice space, what are you using as your IVR platform? I am using Microsoft Speech Server 2007. What are some equivalent packages? Is anyone using open source software for handling inbound or outbound calls? Note that I'm not just talking about speech recognition, which is one component of a comprehensive package. An IVR platform would consist of speech recognition, text-to-speech, a VUI technology such as VoiceXML, and call termination via SIP or telephony hardware.

What's your Interactive Voice Response Platform?

翻译质量差，导致语言生硬或混乱。

没有提供实际的解决方法或示例。

解答不清晰，无法理解或解决问题。

页面排版不美观，阅读体验差。

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对于那些在语音领域工作的人来说，你们使用什么作为IVR平台？我使用的是Microsoft Speech Server 2007。一些等价的包是什么？是否有人使用开源软件来处理入站或出站呼叫？请注意，我不仅仅是在谈论语音识别，它是一个综合软件包的一个组件。语音识别平台将包括语音识别、文本到语音转换、诸如VoiceXML之类的VUI技术，以及通过SIP或电话硬件的呼叫终止。

问您的交互式语音应答平台是什么？
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问您的交互式语音应答平台是什么？EN

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问您的交互式语音应答平台是什么？
EN