如何将RingCentral调用数据与Glip post数据按用户关联？
如何将RingCentral调用数据与Glip post数据按用户关联？
提问于 2018-11-10 07:09:34
如何将RingCentral API中的调用数据与Glip中的用户数据关联起来。据我所知，唯一的重叠是位于调用日志to和from字段(它们并不总是存在)中的正确名称，这些名称可以映射到电子邮件地址，然后映射到Glip。这似乎是一种非常间接的做事方式。是否有ids或类似的东西来连接这两个API？具体来说，我想知道来自或将要打给某个人的电话是否也是我所在组织中的Glip。
RingCentral调用日志API示例
https://developer.ringcentral.com/api-reference#Call-Log-loadCompanyCallLog
GET /restapi/v1.0/account/~/call-log
{
"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2018-11-09T07:00:00.000Z&page=1&perPage=100",
"records": [
{
"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log/abcdef0123456789?view=Simple",
"id": "abcdef0123456789",
"sessionId": "1234567890",
"startTime": "2018-11-10T00:52:07.020Z",
"duration": 11,
"type": "Voice",
"direction": "Inbound",
"action": "Phone Call",
"result": "Missed",
"to": {
"phoneNumber": "+16505550100"
},
"from": {
"phoneNumber": "+12155550101",
"location": "Philadelphia, PA"
}
},Glip示例
https://developer.ringcentral.com/api-reference#Posts-listGlipGroupPosts
GET /restapi/v1.0/glip/groups/{groupId}/posts
{
"records":[
{
"id":"1542094852",
"groupId":"155654",
"type":"TextMessage",
"text":"",
"creatorId":"glip-29507587",
"addedPersonIds":null,
"creationTime":"2018-05-31T14:45:16.822Z",
"lastModifiedTime":"2018-05-31T14:45:16.822Z",
"attachments":null,
"activity":null,
"title":null,
"iconUri":null,
"iconEmoji":null,
"mentions":null
}
]
}回答 1
Stack Overflow用户
回答已采纳
发布于 2018-11-10 07:41:27
用户由Call Log extensionId和Glip personId标识，它们在用户是公司用户时具有相同的值。
- 在RingCentral调用日志API中，每个用户都由一个
extensionId标识。- 在公司调用日志API (
/restapi/v1.0/account/{accountId}/call-log)中，您将接收所有用户的呼叫日志，要标识每个用户的调用，您需要通过添加view=Detailed查询字符串参数来查询详细视图，然后在calllegs数组中查找extensionId，因为一个调用中可以有多个用户。每个腿都有一个extension属性，其中包含一个extensionId和HATEOASuri属性，用于为用户检索信息。 - 在用户调用日志API (
/restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log)中，extensionId在URL路径中显式地声明。
- 在公司调用日志API (
- 在Glip中，每个用户都由一个
personId标识。personId以creatorId的形式出现，并在Glip中的其他地方出现。- 当Glip也是RingCentral用户时，Glip
personId值与extensionId相同，例如12345678 - 当Glip是一个来宾而不在RingCentral帐户中时，
personId值以glip-作为前缀，例如glip-12345678
- 当Glip也是RingCentral用户时，Glip
下面是一个详细的公司调用日志条目的示例：
GET /restapi/v1.0/account/~/call-log?view=Detailed
{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log?view=Detailed&showBlocked=true&withRecording=false&dateFrom=2018-11-09T07:37:00.000Z&page=1&perPage=100",
"records":[
{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log/abcdef0123456789?view=Detailed",
"id":"abcdef0123456789",
"sessionId":"19923257004",
"startTime":"2018-11-10T00:52:07.020Z",
"duration":11,
"type":"Voice",
"direction":"Inbound",
"action":"Phone Call",
"result":"Missed",
"to":{
"phoneNumber":"+16505550100"
},
"from":{
"phoneNumber":"+12155550101",
"location":"Philadelphia, PA"
},
"transport":"PSTN",
"lastModifiedTime":"2018-11-10T00:52:40.001Z",
"billing":{
"costIncluded":0,
"costPurchased":0
},
"legs":[
{
"startTime":"2018-11-10T00:52:07.020Z",
"duration":11,
"type":"Voice",
"direction":"Inbound",
"action":"Phone Call",
"result":"Missed",
"to":{
"phoneNumber":"+12675550100"
},
"from":{
"phoneNumber":"+12155550101",
"location":"Philadelphia, PA"
},
"transport":"PSTN",
"billing":{
"costIncluded":0,
"costPurchased":0
},
"legType":"Accept",
"master":true
},
{
"startTime":"2018-11-10T00:52:07.050Z",
"duration":11,
"type":"Voice",
"direction":"Inbound",
"action":"Phone Call",
"result":"Missed",
"to":{
"phoneNumber":"+12679304030",
"name":"Sales Queue"
},
"from":{
"phoneNumber":"+12155550101",
"location":"Philadelphia, PA"
},
"extension":{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/extension/22222222",
"id":22222222
},
"transport":"PSTN",
"legType":"Accept"
},
{
"startTime":"2018-11-10T00:52:15.220Z",
"duration":3,
"type":"Voice",
"direction":"Outbound",
"action":"FindMe",
"result":"Accepted",
"to":{
"phoneNumber":"+16505550100",
"location":"Redwood City, CA"
},
"from":{
"phoneNumber":"+12675550100",
"name":"Tiger RingForce"
},
"extension":{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/111111111/extension/33333333",
"id":33333333
},
"transport":"PSTN",
"legType":"FindMe"
},
{
"startTime":"2018-11-10T00:52:15.257Z",
"duration":3,
"type":"Voice",
"direction":"Outbound",
"action":"FindMe",
"result":"Accepted",
"to":{
"phoneNumber":"+18185550100",
"location":"North Hollywood, CA"
},
"from":{
"phoneNumber":"+12675550100",
"name":"Tiger RingForce"
},
"extension":{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/130709004/extension/130836004",
"id":130836004
},
"transport":"PSTN",
"legType":"FindMe"
}
]
}
]
}要映射到Glip，只需使用与调用日志personId匹配的personId将其映射到Glip。
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原文链接：
https://stackoverflow.com/questions/53236793
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