Scenario
Before the expiration of a prepaid yearly/monthly subscription instance, if you no longer need the instance resources and wish to return the instance, you can initiate the return process directly in the console and settle the refund amount. Returned instances are moved to the recycle bin and retained for 7 days. Within these 7 days, you can restart the instance, renew the subscription, and restore the instance resources. If no renewal action is taken after 7 days, the system will automatically destroy the resources, and all data will be erased and cannot be recovered.
If you no longer need pay-as-you-go instances and your Tencent Cloud account has no overdue payments, you can directly terminate them in the console to avoid further fee deduction. Terminated instances are retained in the recycle bin for two hours, and you can start them up to restore them. After two hours, the system will directly eliminate them, and all their data will be permanently deleted.
Notes
After an instance is returned, once its status changes to Isolated or To be deleted, it will no longer incur fees.
Note:
After the instance is terminated, all data will be cleared and cannot be recovered. Please be sure to back up your data first before submitting a termination task.
When an instance is terminated, its IP address will be released.
Refund Policy
After an instance is terminated, the refund procedures are as detailed below:
The 5-day free returns will be refunded to your Tencent Cloud account.
For normal monthly-subscribed instances, the payment will be returned to your Tencent Cloud account by the proportion of the cash and gift cards paid for the purchase after the termination.
For orders from promotional reward channel, the refund will be charged 25% of their actual cash payment amount. Currently, self-service refund is unavailable for such kind of orders, you can contact us to apply for the refund.
For more information on self-service refund calculation rules and examples, see Refund Policy.
Returning a Yearly/Monthly Subscription Instance
1. Log in to the TencentDB for Redis® console.
2. Above the Instance List on the right, select the region.
3. In the instance list, select the monthly subscription instance you want to terminate. In the Action column, choose More > Return and Refund.
Note:
When the Return and Refund button is unavailable, it indicates that the account has reached the limit for monthly subscription self-service returns, meaning that the monthly subscription instance cannot be manually terminated and will be automatically destroyed upon expiration.
4. In the Return and Refund dialog box, click View Details to confirm the information of the instance to be returned and understand the precautions for terminating instances. Click Termination Rules to learn about the refund calculation method, select I have read and agree, and click View Refund Details.
5. On the Please confirm the refund information page, review the refund details, including: instance information, network information, region and availability zone, refund method, and verify the refund amount. Click Confirm Refund.
6. In the pop-up dialog box, please double-check the refund method and amount, then click Confirm Refund.
7. On the Submission Successful page, you can perform the following operation.
Click View Refund Progress to enter the Billing Center Order Management page. You can track the refund progress in the Prepaid Orders tab. As shown below, click Details in the Action column to view the detailed information of the order. Click Income and Expense Details in the right navigation bar to check the refund status.
Click Enter Product Management Console, and on the left sidebar, select Recycle Bin. You can see that the returned instances are isolated in the recycle bin, with the status Isolated. Click Start to restore the instance, or click Terminate Now to destroy the instance resources. For detailed instructions, see Recycle Bin.
Terminating a pay-as-you-go instance
1. Log in to the TencentDB for Redis® console.
2. Above the Instance List on the right, select the region.
3. In the instance list, select the pay-as-you-go instance you want to terminate, and in the Action column, choose More > Terminate.
4. In the Terminate Instance pop-up window, confirm the information of the target instance, understand the impact of instance termination, and click Terminate.
5. On the left sidebar, select Recycle Bin, and you can see that the terminated pay-as-you-go instance is isolated there. The instance is in Isolated status and will no longer incur fees.
6. (Optional) Click Start to restore the instance, or click Eliminate Now to directly terminate the instance resources. For detailed instructions, please see Recycle Bin.
Related APIs
API Name | Feature |
Terminates a pay-as-you-go instance. | |
Returns a monthly subscribed instance. |