What should I do if the browser on my computer or mobile phone indicates that the certificate is untrustworthy?
This article provides two troubleshooting methods, detailed as follows.
Method 1: Check the Terminal Type
If your computer or mobile browser indicates that the certificate is untrustworthy, please verify the SSL certificate brand you purchased and the terminal type indicating the certificate is untrustworthy. Some brands' digital certificates are not supported on certain terminals. For more details, refer to the Browser Compatibility Test Report.
Method 2: Check the Certificate's Configuration and Deployment
If the SSL certificate is compatible with the terminal, please use the AsiaTrust SSL Status Check digital certificate inspection tool.
If the certificate brand, certificate type, and domain name in the check results do not match the certificate configuration you purchased, please confirm whether the SSL certificate information installed on the server is correct.
If the check results show that the certificate chain information is incomplete, please confirm whether the SSL certificate information installed on the server is correct.
Note
Check whether the server site's web pages have referenced HTTP resources. In some browsers, HTTPS sites referencing HTTP resources are considered unsafe operations.
If a domain name is resolved to multiple servers, please ensure that each server has the certificate correctly deployed.