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1. First, confirm whether other programs are using the camera.
2. Restart your computer to ensure no other programs are using the camera.
3. Update your camera driver.
How to Enable Camera Permissions
Windows
Go to System Settings > Privacy > Camera and enable the camera permission.
Mac
Go to System Settings > Privacy & Security > Camera, turn on the switch for Tencent Meeting in the list, and then restart Tencent Meeting.
I only want to see the shared screen, not the other participant's video. What should I do?
During a meeting, click Settings in the upper-right corner of the screen, select Voice Mode under Audio to stop receiving video from other attendees and keep only the shared screen.
How do I share only one window instead of the entire desktop?
Tencent Meeting supports screen sharing in two modes: full desktop/application window. During a meeting, click Share Screen on the bottom toolbar, select the application window you want to share, and then click Start Sharing to share a single window.
I'm in an important meeting, but the background is messy. What should I do?
During a meeting, choose Apps > Virtual Background on the bottom toolbar and select the desired background or blur. This replaces your background with a specified image or blur effect, highlighting the attendee.
How to enable background blur and virtual background?
Note:
Currently, some device models do not support background blur and virtual backgrounds. Please refer to the actual situation for specifics. The features available for each model are listed below.
Desktop Client
Before a meeting, click Settings in the lower-left corner. Under Background \u0026 Effect > Virtual Background, select a preloaded image or video as your meeting virtual background, or choose a blur effect. Preview the effect in the preview window. After you OK the background and return to the main page, the selected background is applied by default.
During a meeting, choose Apps > Virtual Background on the bottom toolbar. Under Virtual Background, choose a preloaded image or video as your meeting virtual background, or choose a blur effect. Preview the effect in the preview window. After you OK the background and return to the main meeting page, the selected background is applied by default.
Mobile Client
Before a meeting, choose Me > Settings > Virtual Background. Select an image/blur effect as your meeting virtual background and preview the effect directly in the preview window. After you OK the background, it is applied by default when you join the meeting.
You can also select Enable Video when joining or starting a quick meeting, click Virtual Background, select an image/background blur as your meeting virtual background, and preview the effect directly in the preview window. After you OK the background and return to the main meeting page, the selected background is applied by default.
During a meeting, choose More > Virtual Background on the bottom toolbar. You can select an image/blur effect as your meeting virtual background and preview the effect directly in the preview window. After you OK the background and return to the main meeting page, the selected background is applied by default.
Why Is My Device Not Supported for Virtual Background?
Currently, Tencent Meeting offers the virtual background feature on Windows, macOS, iOS, and Android. However, due to hardware limitations, background blur/virtual background is not supported on some device models.
Please confirm whether the device you are using meets the following requirements:
System
Model
Windows/macOS
CPU models that support the AVX2 instruction set and have dual-core or higher processors (generally, CPUs released after 2013 meet this requirement).
iOS
It supports iPhone models from iPhone6s (inclusive) and later.
It supports iPad Pro models from the first generation (inclusive) of the iPad Pro series and later.
It supports iPad Air models from the third generation (inclusive) of the iPad Air series and later.
It supports iPad models from the fifth generation (inclusive) of the iPad series and later.
It supports iPad mini models from the fifth generation (inclusive) of the iPad mini series and later.
Android
The GPU model must be from the Adreno series and have a value greater than or equal to 512, or equal to 508 or 509. An example is the oppo r11s.
Devices whose mobile phone CPU model falls under the following conditions:
The chipset must be from the Snapdragon 600 series and have a model number greater than or equal to 670. An example is the vivo x23.
The chipset must be from the Snapdragon 700 series and have a model number greater than or equal to 710. An example is the vivo NEX.
The chipset must be from the Snapdragon 800 series and have a model number greater than or equal to 835. An example is the Xiaomi MIX2.
The chipset must be from the Qualcomm QCS series and have a model number greater than or equal to QCS603.
The chipset must be from the Kirin 700 series and have a model number greater than or equal to 710. An example is the Honor 20i.
The chipset must be from the Kirin 800 series and have a model number greater than or equal to 810. An example is the Honor 9X.
The chipset must be from the Kirin 900 series and have a model number greater than or equal to 955. An example is the Huawei P9.
The chipset must be from the Samsung series and have a model number greater than or equal to the Exynos 9 series. An example is the vivo X30 pro.
The chipset must be from the MediaTek series and have a model number greater than or equal to the Dimensity 700 series. An example is the Redmi Note 10.
The chipset must be from the MediaTek Kunpeng series and have a model number greater than or equal to the Kunpeng 1300T series. An example is the Honor Pad V7 Pro.
Note:
If your device model is not listed, please wait patiently. We will gradually support more models.
Virtual backgrounds have graphics card requirements. The graphics card update method is as follows:
1. Determine the graphics card model.
Open Device Manager:
Right-click the Start menu and select Device Manager.
Alternatively, press the Win + R keys to open the Run dialog box, enter devmgmt.msc, and press Enter.
Find Graphics Card Information: In Device Manager, locate and expand the Display adapters section. Your graphics card model will be displayed here, typically as a device name starting with NVIDIA, AMD, or Intel.
2. Visit the graphics card manufacturer's website.
Based on your graphics card model, visit the corresponding manufacturer's official website. Common graphics card manufacturers include NVIDIA, AMD, and Intel.
3. Download the driver.
3.1 Find the driver download page:
On the manufacturer's website, there is usually a Support or Driver Download section.
Enter your graphics card model, and the website will provide the corresponding driver.
3.2 Select the Correct Operating System: Ensure you download a driver that matches your operating system version, such as Windows 10 or Windows 11.
3.3 Download the Driver: Download the latest version of the driver to your computer.
4. Install the driver.
4.1 Open the Downloaded Installation File: Locate the downloaded file, which is typically in .exe format, and double-click it to begin the installation.
4.2 Follow the Installation Wizard: Complete the installation by following the installer's instructions. This typically includes steps such as accepting the license agreement and selecting the installation type (a fresh installation is recommended).
4.3 Restart Your Computer: After the installation is complete, restart your computer to ensure the new driver loads correctly.
5. Verify that the driver has been updated.
Check the Driver Version: Open Device Manager again, right-click Display adapters, select Properties, switch to the Driver tab, and check the driver version and update date.
What to do if the virtual background is not working properly?
If you encounter issues with the virtual background while using Tencent Meeting, please promptly record the problem and use Online Support. The maintenance team of Tencent Meeting will assist you in identifying and resolving the issue.
How to set up beauty filter?
Note:
Currently, the beauty filter feature is not supported on some device models. Please refer to the actual situation for specifics. The features available for each model are listed below.
Desktop Client
During a meeting, you can configure the beauty filter by clicking Apps > Beauty Effects on the bottom toolbar.
During a meeting, you can configure the beauty filter by clicking the upward arrow next to Enable Video on the bottom toolbar, then selecting Background & Effect > Beauty.
You can configure the beauty filter by clicking Background & Effect > Beauty in Settings.
In the Beauty feature, you can select your preferred beauty effect and adjust the beauty level to your liking using the slider.
Mobile Client
During a meeting, you can configure the beauty filter by clicking More > Beauty on the bottom action bar.
Before a meeting, you can configure the beauty filter by clicking Me > Settings > Beauty.
On the meeting page, you can configure the beauty filter by selecting Enable Video > Beauty.
In the Beauty feature, you can select your preferred beauty effect and adjust the beauty level to your liking using the slider.
Why doesn't my device have the beauty filter feature?
Currently, Tencent Meeting supports the beauty filter feature on Windows, macOS, iOS, and Android. However, there are certain hardware and software system requirements for each platform.
Please confirm whether the device you are using meets the following requirements:
System
Device Model Specification
Windows/Mac
The CPU must support AVX2 or Apple series chips.
If the CPU is an Intel i5 series, the number of cores for Mac must be greater than or equal to 2, and for Windows it must be greater than or equal to 4. If the CPU is better than the i5 series, there is no number of cores requirement.
If the CPU is an AMD chip series, the number of cores for Mac must be greater than or equal to 2, and for Windows it must be greater than or equal to 4. If the Series is greater than or equal to 5, there is no number of cores requirement.
Unsupported GPU Driver Versions:
Intel GPU, Version: 0x8086_14.51.11.5437.
NVIDIA GPU, Version: 0x10DE_9.18.13.4196.
iOS
Requires iPhone X or later, or iPad (6th generation) or later.
Android
The Android version must be 10 or later.
Devices whose mobile phone CPU model falls under the following conditions:
The chipset must be from the Snapdragon series and have a model number greater than or equal to 625. An example is the Xiaomi Max 2.
The chipset must be from the Kirin series and have a model number greater than or equal to 810. An example is the Huawei nova 5.
The chipset must be from the MediaTek series and have a model number greater than or equal to the Dimensity 1000 series. An example is the Redmi K30 Ultra.
The chipset must be from the Samsung series and be either the Exynos 1000/2000 series or a model greater than or equal to the Exynos 9 series. An example is the vivo X30 pro.
Note:
If your device model is not listed, please wait patiently. We will gradually support more models.
How to enable headgear?
Desktop Client
During a meeting, you can select a sticker by choosing Apps > Beauty Effects > Stickers on the bottom toolbar.
During a meeting, you can select a sticker by clicking the up arrow next to Enable Video on the bottom toolbar, then navigating to Background & Effect > Stickers.
You can select a sticker by navigating to Settings and choosing Background & Effect > Stickers.
You can select and apply your preferred sticker effect within the Stickers feature.
Mobile Client
During a meeting, you can select a sticker by choosing More > Beauty > Stickers on the bottom action bar.
Before a meeting, you can select a sticker by choosing Me > Settings > Beauty > Stickers.
You can select a sticker by going to the meeting page and choosing Enable Video > Beauty > Stickers.
You can select and apply your preferred sticker effect within the Stickers feature.
Note:
Currently, the sticker feature is not supported on some device models. Please refer to the actual situation for specifics. The features available for each model are listed below.
Why don't I have the headgear feature on my device?
Currently, Tencent Meeting supports the headgear feature on Mac, iOS, and Android, but there are certain hardware and software requirements for each platform.
Please confirm whether the device you are using meets the following requirements:
System
Model
Windows
Intel GPU Minimum Driver Version: 14.51.11.5437.
NVIDIA GPU Minimum Driver Version: 9.18.13.4196.
CPU Instruction Set: AVX2 instruction set support is required.
CPU Version: Intel i3 generation > 10000 (10th generation or above), Intel i5 generation > 8400, Intel i7 generation > 7000, and all Intel i9 series.
AMD CPUs are not currently supported.
Mac
The CPU must support the AVX2 instruction set or Apple series chips.
For Intel i5 series CPUs, Mac requires 2 or more cores, and Windows requires 4 or more cores. For CPUs better than the i5 series, there is no number of cores requirement.
If the CPU is an AMD chip series, the number of cores for Mac must be greater than or equal to 2, and for Windows it must be greater than or equal to 4. If the Series is greater than or equal to 5, there is no number of cores requirement.
The system version must be 10.15.0 or later.
Unsupported GPU Driver Versions:
Intel GPU, Version: 0x8086_14.51.11.5437.
NVIDIA GPU, Version: 0x10DE_9.18.13.4196.
iOS
Requires iPhone 8 or later, or iPad (6th generation) or later.
Android
The Android version must be 10 or later.
Devices whose mobile phone CPU model falls under the following conditions:
The chipset must be from the Snapdragon series and have a model number greater than or equal to 625. An example is the Xiaomi Max 2.
The chipset must be from the Kirin series and have a model number greater than or equal to 810. An example is the Huawei nova 5.
The chipset must be from the MediaTek series and have a model number greater than or equal to the Dimensity 1000 series. An example is the Redmi K30 Ultra.
The chipset must be from the MediaTek Kunpeng series and have a model number greater than or equal to the Kunpeng 1300T series. An example is the Honor Pad V7 Pro.
The chipset must be from the Samsung series and be either the Exynos 1000/2000 series or a model greater than or equal to the Exynos 9 series. An example is the vivo X30 pro.
Note:
If your device model is not listed, please wait patiently. We will gradually support more models.
Why doesn't my device support virtual avatars?
Please confirm whether the device you are using meets the following requirements:
System
Model
iOS
iPhone 11 and later models.
iPad 9 and later models.
iPad Mini 6 and later models.
iPad Pro 11-inch (3rd generation) and later models.
iPad Pro 12.9-inch (5th generation) and later models.
iPad Air is not currently supported.
Android
MediaTek series: Dimensity 1200 and later models.
Kirin series: Kirin 980 and later models.
Qualcomm series: SDM712 and later models.
Why isn't there a brightening effect after turning on Dark Scene Enhancement?
Currently, Tencent Meeting's dark scene capability includes Dark Scene Detection. If the scene is not identified as a dark scene, the feature will not be activated.
How to switch video size?
PC Client
During a video conference, you can display the nine-grid view or select and enlarge a specific participant's video. To change the layout during the meeting, click the Grid Layout button in the upper-right corner and select your preferred layout.
To view a specific member’s video, double-click the user's video to enlarge it.
Mobile Client
During a video conference, you can display the grid layout or double-click to select and enlarge a specific participant's video.
When there are three or more attendees in the meeting and at least one attendee has enabled video, you can switch between the two modes by swiping left or right.
How to set 25 People in Same Screen?
Note:
This operation is supported only on the PC client.
By default, the Tencent Meeting video interface displays nine participants. To view more participants, you can select the 25-grid layout.
How to start a Live Streaming?
The Tencent Meeting live streaming feature is currently supported only on the PC client. It can stream to a maximum of one Video Channel account plus ten third-party live streaming platforms. For detailed steps, see Enable Live Streaming.
How to lock a video frame?
PC Client
After video is enabled, select the video you want to lock. Click the ··· button or right-click the video, and select Lock This Attendee's Video to lock it. Click the icon again to unlock it.
In Speaker View, the large video pane defaults to voice-activated switching (the active speaker automatically appears on the large screen). If you lock a video, the large pane will not automatically adjust based on voice activation.
Mobile Client
After video is enabled, select the video you want to lock. Click the Lock Icon in the lower-right corner of the page to lock it. Click the icon again to unlock it.
Does Tencent Meeting support broadcasting A meeting room to B meeting room?
It is not supported.
How to enable recording in Tencent Meeting?
Tencent Meeting version 1.6.5 and above on Windows supports recording.
Steps:
Enter the meeting, click Recording to start recording. If you are prompted that you do not have recording permissions, the host needs to grant you authorization.
Where are the recording files saved? How to set the save path?
Recording files are saved by default in the TencentMeeting folder under Documents on the C drive. The specific path is:
C:\Users\WindowsUserName\Documents\TencentMeeting\
To change the save location, go to Settings > Recording in Tencent Meeting. On the Local Recording - Recording File Save Address tab, click Change next to the address. After the change, all your subsequent local recordings will be saved to the new location. Click Open to view all local recording files in that path.
How to hide users who have not enabled their video in a meeting?
Go to Settings > Video and select Hide Non-Video Participants in My View.
