专栏首页technewsworld翻译专栏Glia为其基于人工智能的集成客户服务平台筹集了7800万美元

Glia为其基于人工智能的集成客户服务平台筹集了7800万美元

为了减缓COVID-19的传播,社会距离的持续推动意味着比以往任何时候都有更多的人使用基于互联网的服务来完成任务。这对数字客户服务产生了直接的影响,当事情进展不顺利时,数字客户服务的流量和需求空前。如今,一家致力于解决这一问题的初创公司宣布了一轮融资,以拓展其业务。

Glia建立了一个平台,不仅可以整合和帮助管理不同的客户支持渠道,还可以提供工具,帮助代理商主动进入客户的应用程序或网页,帮助他们找到东西或解决问题,该公司今天宣布,它在C轮融资中获得了7800万美元。总部位于纽约(该公司在爱沙尼亚也有大量业务)的联合创始人兼首席执行官丹•迈克里(Dan Michaeli)表示,在2020年该公司收入增长150%后,该公司将继续开发其技术,并扩大业务范围,以解决国内对其服务的兴趣。

Michaeli说,该公司最初专注于金融服务,在该领域拥有大量客户群,但在保险、教育、零售和其他行业也有大量活动。

他在一次采访中说:“我们有着压倒性的需求,现在看到企业如何接纳我们令人难以置信。”。“该计划将大幅扩大规模,并继续定义和满足对数字客户服务的需求。”该公司还可能将部分资金用于收购似乎正在迅速整合的市场。

这一轮由Insight Partners牵头,Don Brown(客户服务领域的企业家,他的公司Interactive Intelligence被Genesys以14亿美元收购)也参与了。

Glia没有透露其他投资者的信息,但过去的支持者包括Tola Capital、Temerity Capital、Grassy Creek和wildcatcapital以及Insight。在此之前,该公司自2012年成立,此前被称为SaleMove,仅募集了2800万美元,根据PitchBook数据,其估值仅为6900万美元(目前尚未披露估值)。

如今市场上有很多客户服务初创公司,其中一些公司的业务得到了巨大的提升,甚至有些公司也在进行整合,因为其他公司都在抢购技术,以确保自己的客户服务战略朝着正确的方向发展。

原文:The ongoing push for social distancing to slow the spread of COVID-19 has meant that more people than ever are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing unprecedented traffic and demands when things are not running smoothly. Today, one of the startups that’s built an interesting, very “hands-on” approach to addressing that problem is announcing a round of funding to expand its business.

Glia, which has built a platform that not only integrates and helps manage different customer support channels, but also provides tools to help agents proactively get into a customer’s app or web page to help them find things or fix issues, is today announcing that it has picked up $78 million in a Series C round of funding. Dan Michaeli, the co-founder and CEO who is based out of New York (the company has a substantial operation in Estonia too), said it will be used to continue developing its technology and expanding to address inbound interest for its services after seeing its revenues grow by 150% in 2020.

The company’s original focus was around financial services and it counts a large base of customers in that area, but it is also seeing a lot of activity in adjacent industries like insurance, as well as education, retail and other categories Michaeli said.

“We’ve had overwhelming demand and it’s incredible to see how businesses want to adopt us right now,” he said in an interview. “The plan is to significantly scale up and continue to define and meet that demand for digital customer service.” The company is likely also to use some of the funding for acquisitions in what appears to be a rapidly consolidating market.

The round is being led by Insight Partners,  with Don Brown (an entrepreneur in the world of customer service, with his company Interactive Intelligence acquired by Genesys for $1.4 billion) also participating.

Glia  isn’t disclosing other investors, but past backers include Tola Capital, Temerity Capital, Grassy Creek and Wildcat Capital, as well as Insight. Prior to this, the company, which has been around since 2012 and was previously known as SaleMove, had raised just $28 million and its valuation was a modest $69 million according to PitchBook data (and it’s not disclosing valuation today).

There are a lot of customer service startups in the market today, and a number of them are seeing huge boosts in their business, and even some consolidation as others snap up tech to make sure they have their own customer service strategies going in the right direction.

原文链接:https://techcrunch.com/2021/01/07/glia-raises-78m-for-its-integrated-hands-on-ai-based-customer-service-platform/

原文作者:Ingrid Lunden

我来说两句

0 条评论
登录 后参与评论

相关文章

  • 随机路由Erlang损耗模型中平均场波动的敏感性(CS)

    在本文中,我们研究了一个由N个服务器组成的大系统,每个服务器的容量最多可以同时处理C个任务,并且当一个传入的任务在随机选择的N个服务器中占用率最低时,它被路由到...

    用户8054111
  • 五项需要拥抱的新时代技术

    健康和公共安全的未来将由组织如何采用现代数字技术来提高运作效率、多机构协作和决策来确定。

    用户8054111
  • 在混合存储系统上调整周期性数据移动的频率(CS)

    新兴的混合内存系统包括英特尔的Optane DC持久内存等技术,它们的异构内存组件在访问速度和容量比方面存在差异。这打破了为传统的仅限dram平台设计的许多假设...

    用户8054111
  • IBM Expands Data Discovery and Q&A Power of Watson Analytics

    IBM Expands Data Discovery and Q&A Power of Watson Analytics Half a Million Prof...

    首席架构师智库
  • 数据科学家修炼指南

    Software engineer’s guide to getting started with data science 数据科学家修炼指南 Decem...

    CDA数据分析师
  • 多处理器系统中具有多个临界段的实时任务的安排(CS OS)

    多处理器同步和锁定协议的性能是在实时约束下利用多处理器系统计算能力的关键因素。虽然在过去的几十年里已经开发了多种协议,但它们的性能在很大程度上取决于任务划分和优...

    邱邱邱
  • 不完全免疫算法简介HEIA--AIS学习笔记2

    However, most MOIAs only adopt a single hypermutation operator to evolve each cl...

    DrawSky
  • The Rise of Cognitive Business

    When the original Watson won on the TV quiz show Jeopardy! in 2011, it was one c...

    首席架构师智库
  • 逻辑,概率和行动:情境演算的观点(CS AI)

    逻辑和概率的统一是人工智能(尤其是科学哲学)长期以来一直关注的问题。本质上,逻辑提供了一种简单的方法来指定必须存在于每个可能世界中的属性,而概率使我们可以进一步...

    小童
  • Watson Uses Cognitive Computing To Improve People's Lives

    IDC predicts that by 2018, half of all consumers will interact with services bas...

    首席架构师智库

扫码关注云+社区

领取腾讯云代金券