Why does the prompt "You have already joined the meeting on another device, continuing will remove other devices" appear?
When you join a meeting and see this prompt, it means your account is logged in on another device and already in the meeting. If you continue to join, the other device's meeting permissions will be removed.
Why does the prompt "Meeting has ended" appear?
When you join a meeting and see this prompt, it means the meeting has ended.
Why does the prompt "Meeting does not exist" appear?
1. When you join a meeting and see this prompt, please verify if your 9-digit meeting ID is entered correctly.
2. If the above prompt continues to appear, please contact the meeting organizer to confirm if they are using Tencent Meeting.
Why does the prompt "Meeting has expired" appear?
When you join a meeting and see this prompt, it means the meeting has ended. Please contact the meeting organizer for more information.
Why does the prompt "Network issue, please check network settings" appear?
1. When you use Tencent Meeting and see this prompt, please check your network status and ensure Tencent Meeting is allowed to use mobile data.
2. If the network is fine, please reopen Tencent Meeting and try again.
Why do the following error codes appear?
Error code | Issues | Reason | Recommended Practices |
-1 | All media agents failed to connect | Streaming Media Server connection failed | We recommend checking your firewall settings and lowering firewall requirements |
-161 | All media agents failed to connect | Network error There is a firewall or internet policy control on the network Install the Fengxing Accelerator to perform LSP hijacking | You can troubleshoot based on the above information. If the issue persists, you can use Online Support to assist with development inspection |
-153 | An abnormality occurred, please rejoin the meeting | Failed to enter the room, media conference join failed | |
161 | Communication error | Tencent Meeting software has a communication error with the Cloud Server | Please check whether the relevant network ports are open or switch to a 4G/5G network |
5002 | Network timeout | More information is needed to pinpoint the cause of the problem |
log in to shows a network error. How can this be resolved?
You can click on your avatar, go to Settings, select Network check for detection. If your problem is not resolved, you can use Online Support for assistance.