Are cloud disks billed independently?
Elastic cloud disks are billed independently. Monthly subscription and pay-as-you-go manner are supported.
How are cloud disks priced?
The billing modes for cloud disks are bill by monthly subscription and pay-as-you-go. Pricing varies by cloud disk types and billing modes. For more information, see Price Overview.
How much is the monthly subscribed cloud disk?
The billing standards for monthly subscribed cloud disks vary by region and type. For more information, see Price Overview.
How much is the pay-as-you-go cloud disk?
The billing standards for pay-as-you-go cloud disks vary by region and type. For more information, see Price Overview.
How do I return the monthly subscribed CBS data disk?
To help you better use CBS services, we offer standard and 5-day free returns for monthly subscribed elastic cloud disks (i.e., data disks).
Each account is entitled to a default 1 monthly subscribed elastic cloud disk with a 5-day no-questions-asked return policy. The valid payment will be refunded to the payer's Tencent Cloud account.
Each account is entitled to a default of 199 annual monthly subscribed elastic cloud disks for regular self-service return each year. After deducting the fees you have already used, the refund will be returned to the payer's Tencent Cloud account in the proportion of cash and gift cards used for the purchase.
How are users notified about the expiration of monthly subscribed CBS data disks?
You will receive expiration alerts on the expiration date of a monthly subscribed resource and on the 7th, 5th, and 3rd day ahead. The expiration alerts are sent to the creator account via email, SMS, and the console Message Center. Collaborators under the creator account can log in to the CVM console, and choose Message Center > Message Subscription to specify the notification methods and add message recipients. For more information about the configuration, see Overdue Payment Alert.
How are users notified about the overdue payment of monthly subscribed CBS data disks?
You will receive overdue payment alerts on the expiration date of a monthly subscribed resource and on the 3rd, 5th, and 7th day thereafter by the specified methods. You can log in to the CVM console, and choose Message Center > Message Subscription to specify the notification methods and add message recipients.
What is the repossession mechanism for monthly subscribed CBS data disks?
The following instructions are only applicable to elastic cloud disks that support detachment. Non-elastic cloud disks that do not support detachment have the same lifecycle as CVMs. For more information, see Payment Overdue.
7 days before the resources expiration date, you will receive an expiration alert and a renewal reminder.
If your account balance is sufficient and auto-renewal is enabled, cloud disk will be auto-renewed on the expiry date.
If your cloud disk is not renewed before it expires or on the expiration date, the system limits its performance from the point in time of its expiration. Then, you will notice a significant decrease in performance when using the cloud disk.
If you do not renew your cloud disk within 7 x 24 hours after it expires, the system will suspend the service (the cloud disk will be unavailable, but the data will be retained) and forcibly disassociate it from the cloud server (if any), and the cloud disk will enter the recycle bin. You can still renew and retrieve the cloud disk from the recycle bin, but the start date of the renewal period for the retrieved cloud disk will be the expiration date of the previous period.
If your cloud disk is not renewed and retrieved within 7 x 24 hours after entering the recycle bin, the system will begin to release resources. The data in the expired cloud disk will be erased and cannot be retrieved.
Please call 4009100100 if you need further information.
How are users notified about expiration of pay-as-you-go CBS data disks?
The system estimates the available service duration every day based on your account balance and the consumption records of your pay-as-you-go resources in the past 24 hours. If the estimated service duration is less than 5 days, the system sends a balance alert to the creator of the Tencent Cloud account and the subscribed collaborators by the specified methods, such as email, SMS, and the console Message Center
How are users notified about overdue payment of pay-as-you-go CBS data disks?
For pay-as-you-go resources, fees are deducted on the hour. When your account balance becomes negative, the system sends an alert to the creator of the Tencent Cloud account and the subscribed collaborators by the specified methods, such as email, SMS, and the console Message Center.
What is the repossession mechanism for pay-as-you-go CBS data disks?
You can continue to use the pay-as-you-go cloud disk for 2 hours from the moment your account balance becomes negative. You will be billed for this period. After 2 hours, the services will be suspended and cloud disk will only store data. Until data is completely deleted, you will still be billed according to the billing standard even if the account balance is negative.
If your Tencent Cloud account is topped up to a positive balance within 15 days after the cloud disk has its services suspended, the disk can be restored.
If the cloud disk service is suspended and the balance remains negative for more than 15 days, the system will reclaim the pay-as-you-go cloud disk. The creator and all collaborators of the Tencent Cloud account will be notified via email, SMS, and in-app messages. All data will be deleted and cannot be recovered during the reclaiming process.
Please call 4009100100 if you need further information.