Phenomenon Description
When binding or modifying email, resetting the password, etc., the email does not receive verification information.
Possible Causes
The main reasons for not receiving verification information include:
Incorrect email address.
The email system automatically hides the content based on keywords.
The email system has special restrictions causing reception failure. For example, the enterprise's self-built email prohibits receiving third-party emails.
Steps
1. Please ensure the email address is filled in correctly.
If yes, proceed with the next step.
If not, please modify the email address.
2. Please check if the verification information is treated as spam and stored in the trash can.
If so, please set Tencent Cloud's email (cloud_noreply@tencent.com) as allowlist.
If yes, proceed with the next step.
3. Network communication abnormalities might cause email loss. Please check if network communication is abnormal.
If so, please retry or try again later.
If yes, proceed with the next step.
4. Please confirm whether the email address is an enterprise self-built email with a prohibition on receiving third-party emails.
If so, please contact your enterprise IT department, or use a new email (such as QQ, 163) to receive messages.
If not, please contact Online Customer Service.
Attention:
Online Customer Service is available for consultation with Tourist Identity.