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Your account ID is your unique identifier in Tencent Cloud. To view it, please log in to Tencent Cloud Console, enter the Account Information page to see your account ID.
How many Tencent Cloud accounts can be bound to one mobile number?
One mobile number can be bound as a secure mobile number for up to 5 Tencent Cloud accounts.
What is a Collaborator?
Collaborator is a type of CAM (Cloud Access Management, CAM) user, created by the primary account, with partial primary account permissions. For more information, please see Collaborator permission settings.
How many Sub-user and Collaborator accounts can each account create in total?
Each account can create up to 1,000 Sub-user and Collaborator accounts in total.
Can sub-accounts be created under the root account?
CAM (Cloud Access Management, CAM) supports the creation of Sub-user , Collaborator , Message Recipient . For more details, see User Types.
Are accounts on the China site and International site interoperable?
Tencent Cloud accounts and data between the China site and the International site are not interoperable.
How can the security of a Tencent Cloud account be ensured?
In the Tencent Cloud Console Security Settings page, you can bind a security phone, a secure email, enable log in to protection or operation protection to secure your account.
How to confirm on which account a CVM, domain, or record information resides?
You can go to Find Account and use the server IP, domain, or record information to retrieve the account that holds the CVM, domain, or record information.
How to check if a phone number is registered or how many accounts are registered with it?
You can go to Find Account and use the Secure Mobile recovery method to check.
Under what circumstances will a user's account be frozen?
A user's Tencent Cloud services will be frozen under the following circumstances:
Violation freeze (e.g., violating national laws and regulations, violating Tencent security requirements, etc.).
User failed real-name authentication (including failed real-name verification and failed authentication).
Cloud services entering retention period without renewal; Tencent Cloud services will be frozen due to overdue payment.
Account frozen before account cancellation; When a user applies for Tencent Cloud account cancellation, services are frozen to prevent new resource purchases.
After a Tencent Cloud account is frozen, will the resources be affected?
If your account is frozen, you can Submit Ticket to inquire about the account details. Tencent Cloud customer service will be at your service.
How to transfer an account to another person or change the account administrator?
1.2 If the account is registered under your personal name, please change the real-name authentication to your enterprise's real-name authentication. For details, see Change to Enterprise Real-name Authentication.
Can the record information under the account be transferred?
If you encounter the following issues, you can transfer your record information to another account:
The previous record information is in an employee's personal account and needs to be transferred to the company's account.
The original account needs to be deactivated or canceled, and the record information needs to be transferred to a new account.
Can a specific CVM under the account be transferred to another account?
Currently, transferring a specific CVM under the account to another account is not supported.
After completing the real-name change, why does the account information nickname still show the old entity's name?
Once the real-name change application is approved, the real-name is immediately updated, but the nickname is not.
The nickname is an additional user nickname you set up in Tencent Cloud for display purposes. It does not change with the real-name information. To protect your real-name information security, it is recommended not to set the nickname as the real-name authentication name.
How to change password and phone number via mobile?
You can use WeChat to search for " Tencent Cloud Assistant " Mini Program or scan the QR code below to use Tencent Cloud Assistant on your mobile device to change your account password and phone number.
How to use API interface to query account-related information?
You can use the GetUserAppId interface to obtain account information such as UIN, APPID , for more details, please refer to Getting user AppId.
How to view Activated products in a Tencent Cloud account?
You can log in to the Tencent Cloud Console, where the My Resources module displays cloud products you have activated and integrated into this module, as shown below:
Can cloud resources under a Tencent Cloud account be migrated?
Except for record filing and domain names, other resources under a Tencent Cloud account do not support migration.
You can link other log in to methods (QQ, WeChat, Email, WeChat Official Accounts, etc.) to manage cloud resources, please refer to Binding log in to methods.
Can Sub-user be created under the Tencent Cloud root account?
