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文档中心云联络中心座席操作手册电话分册通话自助服务

通话自助服务

最近更新时间：2023-06-05 17:29:01

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座席与用户在通话过程中，座席可以直接发起管理员创建的自助服务流程（如：自动播报一段产品介绍，请用户按键确认）。
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n座席可在自助服务窗口中单击需要进行的自助服务，如“播放产品介绍”，选择后单击开始自助服务。
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n自助服务完成后，座席可单击返回通话，回到与用户的通话中。
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