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云呼叫中心

云呼叫中心（Cloud Call Center，CCC）是集成实时音视频、电话、即时通信等多种通信能力为一体的融合通信平台，为客户提供实时音视频通话、图文会话、电话呼叫中心等功能，支持电话、微信公众号、小程序多种渠道接入，满足不同场景下客户需求。

产品简介

介绍云呼叫中心的主要功能、优势以及应用场景等

购买指南

介绍开通云呼叫中心时融合通信客服的赠送详情以及申请方式等

服务等级协议

介绍云呼叫中心的术语和定义、服务可用性、免责条款等相关内容

入门与使用

快速入门

介绍如何快速入门使用云呼叫中心

配置热线电话

介绍如何快速上手使用云呼叫中心 Demo 配置热线电话客服

配置在线客服（微信公众号）

介绍如何快速上手使用云呼叫中心 Demo 为公众号配置在线客服

配置全媒体客服（微信小程序）

介绍如何快速上手使用云呼叫中心 Demo 为自定义小程序配置全媒体客服

进阶实践

创建呼叫中心实例

介绍如何创建呼叫中心实例

管理融合通信客服

介绍如何申请融合通信客服

管理企业资质

介绍如何添加、查看以及修改企业资质信息

管理呼叫中心实例

介绍如何编辑呼叫中心实例的基本信息，申请电话号码，设置管理员等

呼叫中心 Demo 指南（管理员）

介绍管理员如何通过呼叫中心 Demo 接入渠道，管理客服模式和客服人员信息等

呼叫中心 Demo 指南（客服坐席）

介绍客服坐席如何通过呼叫中心 Demo 完成客户服务，修改状态以及查看服务记录

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