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文档中心云联络中心 SDK 开发指南集成电话客服实现电话呼入小程序/Android/iOS

小程序/Android/iOS

最近更新时间：2023-04-24 09:41:00

我的收藏

在所有移动端，都建议座席使用“手机接听”的方式，这样接听电话更加及时。可以由管理员在工作台开启手机接听配置，具体流程：
1. 登录TCCC管理端，依次进入 电话客服->号码管理->白名单审批，新建申请单（可以参考文档首次登录管理端进行登录）。
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2. 填写白名单申请单，之后等待审批通过。
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3. 将需要的号码开启手机接听，依次进入 号码管理 > 编辑，在最底部开启“可用于座席手机接听”。
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开启手机选项：
 
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4. 通知座席在工作台开启手机接听：
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至此，您已经完成了手机端接听的配置。

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