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文档中心云联络中心管理员操作手册电话使用指南通话实时语音转文字

通话实时语音转文字

最近更新时间：2023-07-25 15:27:46

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本页目录：

开启实时语音转文本功能
在工作台使用实时语音识别

实时语音转文本，即在通话过程中将座席与客户的对话转为文本。
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开启实时语音转文本功能
1. 前往控制台，开启实时语音转文字开关。
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若每次通话均需要默认开启实时语音转文字，可打开开关“自动开启通话中语音识别”
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﻿
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2. 前往 购买页 购买实时语音识别套餐包。
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﻿
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在工作台使用实时语音识别
通话过程中开启实时语音转文字开关，即可进行实时语音转文字。
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﻿
﻿

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