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文档中心云联络中心管理员操作手册电话使用指南录音转文本的查看与获取

录音转文本的查看与获取

最近更新时间：2023-07-25 15:27:48

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本页目录：

开启录音转文本功能
1. 前往控制台开启语音转文字功能。
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2. ﻿购买离线语音转文字套餐包，用于抵扣离线语音转文字的分钟数。
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查看与下载录音转文本结果
1. 查看录音转文本结果：前往云联络中心管理端，进入管理端 > 服务记录 > 电话客服，单击查看详情。
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进入详情页面，可查看相关通话记录。
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2. 下载录音转文本结果：前往云联络中心管理端，进入管理端 > 服务记录 > 电话客服，单击下载录音文本。
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API 拉取录音转文本结果
获取电话服务记录﻿
从 TelCdrInfo 中的 AsrUrl 字段中下载录音转文本文件。

上一篇: 录音存储与获取下一篇: 电话统计