How to de-authenticate a real-name verification for an account?
Once a Tencent Cloud account is real-name verified, the authentication status cannot be removed. However, you can modify the real-name information (up to once a month).
What should I do if the ID or mobile number for real-name verification exceeds the limit and I want to verify or bind a new account?
You can modify the ID or mobile number bound to the account. Once modified, you can release the bound account and bind it to another account.
Real-name authentication review duration?
Personal authentication processing duration
WeChat QR Code: Instant completion (Recommended)
Face Recognition : Instant completion
QQ QR Code: Instant completion
Enterprise Certification Processing Duration
WeChat Public Platform: Immediate completion (recommended)
Corporate Legal Person WeChat Scan Code: Immediate completion (recommended)
Corporate Legal Person Face Recognition: Immediate completion (recommended)
Tencent Cloud Recharge: 1 working day
Corporate Remittance: 1 - 5 working days
Audit Overtime Handling
If the maximum review time is exceeded, please contact Online Customer Service for assistance.
How do Hong Kong (China), Macao (China), Taiwan (China), and international users complete real-name verification?
Hong Kong (China), Macao (China), Taiwan (China) personal users can use their WeChat scan code to authorize their identity information and complete real-name verification. The WeChat account must use the Hong Kong and Macao Residents' Travel Permit to Mainland China or Taiwan Residents' Travel Permit to Mainland China for real-name verification and must be linked to a mainland bank card.
Hong Kong (China), Macao (China), Taiwan (China) enterprise users and international users should go to theInternational Site for certification.
During the real-name verification process, what should I do if it indicates the information has already been used for three account verifications?
One set of personal identity information supports real-name verification for up to three Tencent Cloud accounts. Once verified for three accounts, no further operations are allowed.
One set of enterprise identity information (enterprise name/business license) supports up to 10 accounts by default. If the number of certified accounts is insufficient to meet business needs, please contact your account manager for assistance.
If you want to find the three accounts, you can go to theFind Account page to retrieve accounts using real-name information.
What should I do if the Face Recognition Authentication method fails repeatedly during real-name authentication?
If Face Recognition verification fails, it could be due to the following reasons. You can refer to these reasons and try again:
1. Face is obstructed.
2. There is a significant difference between your face and the photo.
3. Name or ID card information is entered incorrectly.
4. The face does not fully appear on the screen during the verification process.
After the root account is verified, does the sub-account need to go through real-name verification?
If the root account is associated with an existing sub-account, the sub-account must pass real-name verification to be associated with the root account.
If the root account creates a sub-account, the sub-account inherits the real-name verification information of the root account and does not need to go through real-name verification.
How to choose a real-name verification method?
Real-name verification methods include personal real-name authentication and enterprise real-name authentication:
Individual users can perform real-name verification through WeChat Scan, QQ Scan, and Face Recognition. We recommend using WeChat Scan for personal real-name verification.
Enterprise users can verify through WeChat Public Platform, Tencent Cloud Recharge, Corporate Public Payment, Corporate Legal Person WeChat Scan, and Corporate Legal Person Face Recognition. We recommend using WeChat Public Platform, Corporate Legal Person WeChat Scan, and Corporate Legal Person Face Recognition for enterprise real-name verification, which can take as little as 30 minutes. Tencent Cloud Recharge and Corporate Public Payment typically complete verification within 1-3 business days.
What should I do if the system indicates an error when submitting the verification information?
Please check if the verification information you entered is correct.
If the information is correct, please save a screenshot of the error message and contactOnline Customer Service for assistance.
What should I do if the real-name verification is not approved?
If the real-name verification is not approved, please go to theReal-name Authentication page to check the specific reason for the failure. Confirm the correct verification information and resubmit for verification based on the failure reason.
If the issue still cannot be resolved, please contactOnline Customer Service for assistance.
If you urgently need to purchase cloud service resources but have not completed identity verification, which verification method is the fastest?
If personal users complete the Personal Real-name Authentication with entirely accurate information, the verification will be completed in real-time upon submission.
Enterprise users are recommended to use the WeChat Public Platform, Corporate Legal Person WeChat Scan, and Corporate Legal Person Face Recognition for verification. If the information is entirely accurate, the verification will be completed in real-time upon submission.
What impact will it have on the account if real-name authentication is not completed?
If your account does not complete personal or enterprise real-name authentication, it will have the following impacts:
You cannot purchase Tencent Cloud's products and services.
You cannot use existing cloud service resources.
You cannot request an invoice.
You cannot apply for an online contract.
You cannot apply for public beta.
Is it possible to pass verification first and provide the complete document information later if complete documentation is not available now?
If the authentication documents cannot be provided temporarily, verification can be done in the following ways:
For personal real-name authentication, use the Face Recognition method.
Use the WeChat Public Platform or Corporate Legal Person Face Recognition for enterprise real-name authentication.
What if my personal or corporate information is stolen and used for Tencent Cloud account authentication?
1. Protect your personal or corporate information and do not purchase or register an account from any platform or channel other than the official Tencent Cloud platform or authorized resellers to avoid information leakage.
2. If you wish to recover all accounts, you can use the recovery tool for self-service recovery. If unable to log in to , you can file an appeal to request an additional log in to method. For details, please refer to log in to anomaly guidance.
3. If you need to cancel an account, you can initiate the account cancellation after recovering the account and logging in.
Reasons for changes in account real-name status
Tencent Cloud periodically checks the real-name corporate entities to verify if they are in continued operation and whether the corporate information is accurate and complete. If the real-name corporate entity is found to be deregistered, incomplete, or if the company name and Unified Social Credit Code do not match, the real-name status of the account will be changed from verified to unverified.
Impact of changes in account real-name status
According to the Tencent Cloud Service Agreement, completing real-name authentication is crucial for Tencent Cloud to provide cloud services to users. If your account real-name status changes, postpaid products will be suspended upon the agreement's expiration, affecting new resource purchases and auto-renewal.
Self-service process after changes in account real-name status
1. Before changing the account's real-name status, Tencent Cloud will send a notification to remind you. Please go to Account Center to update your account's real-name information, ensuring the account's real-name entity is in active operation.
2. After the account real-name status is changed, confirm whether the account is still needed. If not, back up or transfer the data and decide if you want to cancel the account.
3. If you wish to continue using the account, you can choose to re-authenticate it as needed.
4. If re-authentication is needed, please go to Account Center to update the account's real-name information.
How many times can Tencent Cloud account real-name authentication be modified?
The number of modifications for real-name authentication is not limited.
Explanation of Modification Time
There is no time limit for changing from personal real-name authentication to enterprise real-name authentication. For other scenarios, changes are allowed only 30 days after the last real-name authentication.