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文档中心云联络中心座席操作手册电话分册通话保持与静音

通话保持与静音

最近更新时间：2024-01-18 16:44:31

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本页目录：

通话保持
通话静音

通话保持
座席和用户通话过程中，若座席需要和他人说话（例如：寻求班长座席的帮助），单击通话保持可以给用户播放默认通话保持音，等座席回来后单击取消保持返回通话。通话保持过程中，座席可以听到用户侧声音。
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通话静音
座席和用户通话过程中，若座席想咳嗽不希望用户听见，可单击静音。静音后用户听不到座席侧的声音，座席可以听到用户侧的声音。单击取消静音，双方正常通话。
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